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Elements and Performance Criteria

Required Skills

Required skills

communication skills to

communicate with peers and supervisors

seek assistance and expert advice

literacy skills to

interpret user manuals and help functions

read and write basic workplace documents

problemsolving skills to address common operational problems when using computer operating systems and operating computer hardware

technical skills to

apply user changes for a multiuser operating system

configure use and optimise operating system

create users for a multiuser system

install and support peripheral devices

operate a personal computer PC

set passwords for different users

use PC peripheral hardware

Required knowledge

basic knowledge of current industryaccepted operating system hardware and software products

compatibility of an operating system in respect to other versions

function of singleuser and multiuser operating systems

interoperability between operating systems

OHS principles and responsibilities including ergonomic principles to avoid injury associated with using computer systems

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

use an operating system in a variety of scenarios and across functions including

scheduling loading initiating and supervising the execution of programs

allocating storage

initiating and controlling input and output operations

handling errors

identify and install suitable hardware components

install and upgrade application software

Context of and specific resources for assessment

Assessment must ensure access to

use of hardware components

OHS standards and organisational policy and procedures

use of operating system currently used in industry

software configuration guides

documents detailing operating system control panel and configuration data

appropriate learning and assessment support when required

Where applicable physical resources should include equipment modified for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

verbal or written questioning to assess candidates knowledge of concepts and procedures related to configuring operating systems and application software to different hardware platforms

direct observation of candidate

setting up configuring and optimising operating system

setting up input and output devices and checking functionality

setting up and configuring hardware components

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Organisational requirementsmay include:	maintenance procedures OHS procedures security procedures.
External hardware components may include:	Bluetooth device fax modem keyboard laptop mobile phone monitor mouse multimedia kit PC personal digital assistant (PDA), such as palmtop printer scanner speaker tape cartridge universal serial bus (USB) device wi-fi router.
Internal hardware components may include:	cabling central processing unit (CPU) memory chip motherboard network interface card sound card video display card.
Power-management settings after a period of non-use may include:	automatic power off hibernation settings monitor power-saver settings.
Application software may include:	databases email internet browsers spreadsheets system browsers word processing.
Computer platforms may include:	Macintosh PC operating systems used on each.
Third-party utilities may include:	backing up data diagnostic tools disk scanning partitioning and defragmenting recovery.