Elements and Performance Criteria
- Determine software or software upgrade requirements
- Obtain software or software upgrade
- Investigate and select a software application program that best conforms to requirements and organisational policies
- Obtain application program under instruction from appropriateperson
- Determine licensing requirements and record, according to organisational guidelines
- Ensure target computer conforms to the minimum hardware and operating system requirements of the application program
- Install or upgrade software
- Install new or upgraded software application program according to appropriate person or organisational instructions
- Complete the installation process efficiently and effectively to minimise disruption
- Carry out testing and acceptance, according to corporate guidelines, paying particular attention to possible effect on other systems
- Ensure client requirements are satisfied
- Refer outstanding client issues to appropriate person as necessary