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Elements and Performance Criteria

  1. Determine software or software upgrade requirements
  2. Obtain software or software upgrade
  3. Install or upgrade software

Required Skills

Required skills

communication skills to

communicate with peers and supervisors

support software application deployment

literacy skills to

interpret user manuals and help functions

make decisions about licensing requirements

read and write basic workplace documents

seek assistance and expert advice

technical skills to

carry out testing

upload and install software

use computer hardware

Required knowledge

broad general knowledge of

client business domain

hardware storage devices

input and output devices

licensing arrangements and responsibilities

operating systems supported by the organisation

organisational guidelines for purchasing

software application packages

software copyright responsibilities

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

install software applications through operating system instructions

configure computer to accept new software or upgrade

carry out testing and acceptance according to corporate guidelines

Context of and specific resources for assessment

Assessment must ensure access to

PC where software installation may be performed

use of application software currently used in industry

documents detailing organisational testing and acceptance policy and procedures

appropriate learning and assessment support when required

Where applicable physical resources should include equipment modified for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

verbal or written questioning to assess candidates underpinning knowledge of software upgrade requirements current industry standard application software and acceptance testing procedures

direct observation of candidate upgrading or installing new software

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Client may include:

employees

external organisations

individuals

internal departments.

Appropriate person may include:

authorised business representative

client

supervisor.

Organisational requirements may include:

budget

corporate purchasing

guidelines

licensing arrangements.

Software application program may include:

database programs

email programs

internet browsers

spreadsheets

system browsers

word processing.

Licensing requirements may include:

cost of licence

number of licences required

support provided

type of licence.

Computer may include:

laptops

servers

workstations.

Operating system may include:

Mac OS X

Linux

Windows.

Effect may relate to:

data entry

effect on normal business

installation time

problems.