Elements and Performance Criteria
- Deliver support to ICT clients
- Respond to ICT client complaints
- Respond to ICT clients concerns and issues demonstrating a positive, sensitive and helpful attitude
- Escalate and refer client concerns to support person if required, explaining the nature of issues involved
- Resolve ICT client complaint using recommendations from the support person
- Document and record ICT client concerns and solutions, according to organisational guidelines
- Evaluate received ICT client complaints