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Elements and Performance Criteria

Required Skills

Required skills

communication skills to

communicate with peers and supervisors

seek assistance and expert advice

seek feedback from users

basic research skills to locate appropriate sources of information regarding industry specific technology

literacy skills to interpret technical documentation equipment manuals and specifications

safety awareness skills to work systematically with required attention to detail without injury to self or others or damage to goods or equipment

technical skills to

identify features of the industryspecific technology

test and evaluate the industryspecific technology

use the industryspecific technology

Required knowledge

broad awareness of current technology trends directions in IT and specifically of the major industry technology standards used in the specified area

broad knowledge of vendor product directions

current industry hardware and software products with broad knowledge of general features and capabilities and their application

informationgathering techniques

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

identify basic new and emerging industryspecific technologies

use basic features and functions of identified industryspecific technologies to an industry standard

Context of and specific resources for assessment

Assessment must ensure access to

site where industryspecific technologies may be used

industryspecific technologies currently used in industry

documents detailing OHS standards environmental guidelines and organisational requirements

Where applicable physical resources should include equipment modified for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

verbal or written questioning to assess knowledge of features and functions of industryspecific technologies

direct observation using basic industryspecific technologies

simulation of industryspecific uses of the basic industryspecific technologies

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Industry sector may include:	business services or information worker information and communications technology telecommunication.
Industry-specific technologies may include:	vendor-specific: hardware integrated services internet access mobile communication devices networks peripherals software.
Sources of information may include:	appliances software technical connections guidance and other outputs supplied by vendors and manufacturers documents test pages vendor and manufacturer guidance regarding requisite depth of knowledge of industry-specific technologies web pages.
Environmental considerations may include:	correct disposal by an authorised body of redundant hardware: circuit boards hard drives motherboards recycling safe disposal of packaging: cardboard paper plastic polystyrene.
Feedback may include:	competency skill level industry-validated demonstration of competency through certification interviews meetings.