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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

Required Skills

Required skills

basic research skills to identify alternative communication software and hardware solutions

communication skills to

communicate with peers and supervisors

seek assistance and expert advice

literacy skills to

read and write at a basic level

use computer or online help functions

problemsolving skills to address basic computer problems

technical skills to

access and use the internet

operate a personal computer PC

use basic application packages

use PC peripheral hardware

Required knowledge

basic knowledge of operating system hardware and software products

ergonomic principles to avoid back wrist and eye strain

OHS principles and responsibilities relating to IT specific to Indigenous community customs and practices

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

identify common communication technologies software applications and hardware solutions used in the local Indigenous community

identify specific Indigenous customs and practices that impact on the use of IT within the community

use current communication technologies software applications and hardware solutions

identify and discuss possible alternative IT solutions

Context of and specific resources for assessment

Assessment must ensure access to

relevant hardware components

OHS standards and organisational policies and procedures

relevant software applications

common communication technologies

appropriate learning and assessment support when required

modified equipment for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

verbal questioning of candidate to assess knowledge of common communication technologies software applications and hardware solutions used in the local Indigenous community

direct observation of candidate using common communication technologies software applications and hardware solutions used in the local Indigenous community

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Indigenous community organisations may include:	Aboriginal businesses Aboriginal Land Councils educational groups Indigenous Coordination Centres (ICC) multi-purpose centres Tribal Councils.
Relevant Indigenous and related agencies may include:	Australian Bureau of Statistics Centrelink Department of Housing education government departments internet providers.
Indigenous learning styles are generally characterised by cultural learning practices, including:	emphasis on looking, listening and learning learning independently or in a family group observation, imitation and participation practical exercises privately or in small groups ensuring collective progression using procedural questions visual interpretation.
Indigenous knowledge systems may include:	being only available according to gender being only available according to societal roles ceremony expression through cultural practices knowledge of astronomy lore or law being maintained via Dreaming and creation stories oral language transference organisation through relationship and kinship ties sacred and secret sites social relationships specific detail of Country the Dreaming ways that knowledge is maintained, such as through gatherings.
Communication technologies may include:	cable connections internet service provider (ISP) connection properties satellite connections wireless system (wi-fi), such as a combination of: digital subscriber line (DSL) modems wi-fi network cards wireless routers.
Software applications may include:	databases email graphics packages internet browsers spreadsheets system browsers word-processing.
Hardware solutions may include:	Bluetooth device fax and modem keyboard laptop mobile phone monitor mouse multimedia kit PC personal digital assistant (PDA), such as palmtop printer scanner speaker tape cartridge universal serial bus (USB) device wi-fi router.
Indigenous and IT websites may include:	Aboriginal Affairs NSW Department of Human Services Australian Apprenticeship Training Information Service Australian Computer Society, ICT careers portal Australian PC Authority Department of Education, Employment and Workplace Relations, Indigenous portal Department of Education, Employment and Workplace Relations, training skills for Indigenous students Indigenous portal - Australian government services for Indigenous people Koori Mail newspaper National Indigenous Times newspaper NSW Aboriginal Education Consultative Group Incorporated website National Aboriginal Torres Strait Islander website NSW Department of Aboriginal Affairs PC World Australia.