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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Determine documentation standards and requirements
  2. Produce user documentation
  3. Review and obtain sign-off

Required Skills

Required skills

communication skills to interact with clients and internal staff

literacy skills to

identify content

write content

research skills to

analyse audience needs

identify target audiences

technical skills to

determine appropriate content formats and styles

select and use appropriate software and tools

Required knowledge

content features including clarity and readability

document design web design and usability

functions and features of templates and style guides

instructional design principles

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to create user documentation that

meets business requirements

caters for a diverse readership

is clear to the target audience

is easy to navigate

Context of and specific resources for assessment

Assessment must ensure access to

documentation standards

software tools for effecting documentation

information about system platform network or application being documented

appropriate learning and assessment support when required

modified equipment for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of candidate producing documents for users using appropriate software

review of candidates changes to user documentation based on user feedback

verbal or written questioning to assess candidates knowledge of functionality of the system

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Documentation may include:

design specifications

electronic copy

internet and intranet

online help

training materials in either hard copy

user manuals and procedure manuals.

Standards may include:

International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards

organisational standards

project standards

policy relating to cataloguing, sign-off, storage, distribution and revision.

User documentation may include:

brochures

help references

online help

project specifications

reports

training materials and self-paced tutorials

user guides

user manuals.

Software may include:

commercial software applications

graphics packages

help file creation software

multimedia authoring tools

organisation-specific software

presentation applications

word-processing packages.

Appropriate person may include:

authorised business representative

client

supervisor.