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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

Determine function of operating system
Obtain operating system
Install, configure and optimise operating system
Provide instruction to meet new software requirements
- Provide one-to-one instruction about changes to the client or users as required
- Obtain client evaluation about new system to ensure requirements are met, using appropriate feedback mechanism

Required Skills

Required skills

communication skills to

liaise with people working across different levels and in different contexts such as operating system vendors and clients

literacy skills to

interpret technical computer installation manuals

obtain written and verbal feedback from clients

present information such as the use of diagnostic tools

provide verbal instructions to client

technical skills to

install and configure operating system software

write instructions for clients

Required knowledge

current industryaccepted hardware and software products

functions and features of operating systems used by the organisation

installation and configuration of systems software

architecture of current technical systems

deployment of current organisational systems

organisational requirements for operating system software

prerequisites for system software installation

setup and configuration procedures

software packages supported by the organisation

systems current functionality

systems diagnostic software

vendor specifications and requirements for installation

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

install configure and test an operating system to improve system performance with minimum disruption to clients

Context of and specific resources for assessment

Assessment must ensure access to

personal computer where installation may be performed

OS software and technical documentation

organisational documentation

appropriate learning and assessment support when required

modified equipment for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of candidate

questioning team members supervisors and clients

installing and testing an operating system

review of candidates practical assignments and reports

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Operating system may include:	Linux: Debian Fedora Google Chrome OS Kubuntu Linux Mint Red Hat Ubuntu Mac OS X Microsoft Windows: Windows 2000 Windows XP (32 bit versus 64 bit) Windows Vista (32 bit versus 64 bit) Windows 7 (32 bit versus 64 bit) mobile operating systems: Android Blackberry iPhone Palm Symbian Windows Phone 7 series.
Installation components may include:	configure power management: hibernate sleep timers standby suspend wake on local area network (LAN) demonstrate safe removal of peripherals device manager: driver signing install and update devices drivers verify directory structures: create folders navigate directory structures disk preparation order: format drive partition start installation files: attributes creation extensions permissions file systems, such as FAT32 versus new technology file system (NTFS) installation methods: boot media, such as DVD, CD, floppy or universal serial bus (USB) factory recovery partition install from image network installation recover CD operating system installation options: file system type network configuration repair install user data migration - user state migration tool (USMT) verification of hardware compatibility and minimum requirements virtual memory.
Appropriate person may include:	authorised business representative client supervisor.
Boot-utility options may include:	automated system recovery (ASR) boot options boot to restore point disk boot order or device priority emergency repair disk (ERD) recovery console recovery options safe mode types of boot devices (disk, network, USB).
Operating system user interface may include:	Windows-adopting interface to undertake similar tasks with chosen operating system: administrative tools, such as performance monitor, event viewer, services and computer management command prompt utilities, such as ipconfig, Ping and Telnet control panel location of basic network settings between OS versions MMC my computer my network places or home group run line utilities: cmd direct diagnostics (DXdiag) msconfig MSINFO32 REGEDIT start menu task bar or systray task manager Windows Explorer - Libraries in Windows 7.
Organisational requirements may include:	availability of system to be optimised client support documentation in-house or vendor contracting arrangements relating to IT purchasing IT policy and procedures relating to service levels and installation level of complexity of technical manuals.
Client may include:	department within the organisation person with special needs person within a department third party.
Feedback mechanism may include:	interview meeting questionnaire survey.