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Elements and Performance Criteria

Required Skills

Required skills

analytical skills to evaluate features and functions of new equipment and software

communication skills to

communicate with peers and supervisors

seek assistance and expert advice

seek feedback from users

literacy skills to interpret technical documentation equipment manuals and specifications

planning and organisational skills to prioritise and monitor own work

safety awareness skills to work systematically with required attention to detail without injury to self or others or damage to goods or equipment

research skills to locate appropriate sources of information regarding IT and new technologies

technical skills to

assist in the decisionmaking process

identify features of new technologies

test and evaluate new software and equipment

Required knowledge

current technology trends and directions in IT

new developments

current industry hardware and software products with broad knowledge of general features and capabilities

informationgathering techniques

vendor product directions relating to specified technology

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

identify new and emerging technology in IT

conduct testing and evaluate new equipment for the benefit of the organisation

use features and functions of new technologies including software and equipment

Context of and specific resources for assessment

Assessment must ensure access to

site where new technology may be used

new equipment and software currently used in industry

documents detailing OHS standards environmental guidelines and organisational requirements

appropriate learning and assessment support when required

modified equipment for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

verbal or written questioning to assess candidates knowledge of features and functions of new technology

direct observation of candidate using new technology

review of evaluation prepared by candidate evaluating upgraded technology performance

evaluation of currency of appropriate technology

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Technologymay include:	communications equipment hardware networks personal computers (PCs) storage.
Equipment may include:	hard drives hubs tablet modems and other connectivity devices, such as digital subscriber line (DSL) modems monitors other peripheral devices PCs personal digital assistant (PDA) printers switches workstations.
Software may include:	commercial software packages customer relationship management enterprise systems (corporate systems) integrated services: banking financial services user-based software for new business processes.
Sources of information may include:	appliance software and technical connections guidance and other outputs supplied by vendors and manufacturers documents test pages web pages.
OHS standards may relate to:	correct lifting methods correct posture length of time in front of computer light position lighting physical safety considerations: general electrical safety and cabling power supply and leads applying to computer and peripheral installations repetitive strain injury prevention style of chair type of desk type of monitor typing position ventilation.
Environmental considerations may include:	correct disposal by an authorised body of redundant hardware: circuit boards hard drives motherboards recycling safe disposal of packaging: cardboard paper plastic polystyrene.
Feedback may include:	interviews meetings questionnaires surveys.