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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Manipulate data
   • Employ advanced features of applications in the preparation and presentation of data
   • Transfer data between applications, linking and embedding related data files as required
   • Create and employ objects, macros and templates for routine activities
   • Use shortcuts and features to increase personal productivity
2. Access and use support resources
   • Solve routine problems using support resources
   • Use online help to overcome difficulties with applications
   • Solve problems with manuals and training booklets
   • Access and apply technical support for system problems, using troubleshooting results and alert messages

Required Skills

Required skills

communication skills to

communicate with supervisors and peers

seek assistance and expert advice

use online help

literacy skills to interpret technical documentation equipment manuals and specifications

planning and organisational skills to prioritise and monitor own work

problemsolving skills to solve operational problems as they arise

research skills to source support resources to solve routine problems

safety awareness skills to work systematically with required attention to detail without injury to self or others or damage to goods or equipment

technical skills to

apply technical support for system problems

operate software applications

use applications features

use online help

Required knowledge

basic knowledge of operating systems software and system tools

vendor product directions in computer applications

vendor applications and their features

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to use at least three computer applications employing advanced features and import and export capacities for efficiency and productivity purposes solve routine problems using support resources
Context of and specific resources for assessment	Assessment must ensure access to site where advanced features of computer applications may be used computer applications currently used in industry documents or information containing data suitable to demonstrate advanced features of computer applications support resources including online manuals and training booklets appropriate learning and assessment support when required modified equipment for people with special needs
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit verbal or written questioning to assess candidates knowledge of support resources including online manuals and training booklets advanced features of a number of computer applications direct observation of candidate manipulating data between applications creating and employing objects macros and templates
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed Indigenous people and other people from a nonEnglish speaking background may need additional support In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Advanced features may include:	conditional formatting cross-referencing form controls forms formulas graphics hyperlinks macros mail merge master documents names object linking and embedding (OLE) ranges sections styles tables templates validation.
Applications may include:	commercial software applications and organisation-specific software: communication packages database graphic presentation functionalities spreadsheet word-processing presentation applications contained in: Claris Works Lotus Suite Microsoft Office Star Office other similar applications.
Objects may include:	buttons checkboxes drop-down lists option buttons text boxes.
System may include:	business computers financial system information system management system network software.

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