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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

Required Skills

Required skills

communication skills to

collect and present information

liaise and negotiate with internal and external personnel

participate in teams

initiative and enterprise skills to identify analyse and evaluate information from a variety of sources

literacy skills to

gather analyse and evaluate information

prepare documentation

problemsolving skills to

participate in the development of strategic initiatives and contribute to solutions

troubleshoot common system problems

research skills to specify analyse and evaluate broad features of a particular business domain

technical skills to provide current advice on systems and datagathering products

Required knowledge

datagathering techniques

detailed knowledge in areas related to client business

functional organisational charts and their interpretation

physical requirements of the clients business taking into account current system functionality geography environment client user and cost constraints

products related to data capture

role of stakeholders and the degree of stakeholder involvement

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

use investigative techniques to interview and document

produce a clear statement of business expectations and needs including critical business requirements

Context of and specific resources for assessment

Assessment must ensure access to

current business needs

a client expectations brief

business objectives

systems data gathering and appropriate software products

appropriate learning and assessment support when required

Where applicable physical resources should include equipment modified for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of candidate documenting a business problem

verbal or written questioning to assess candidates knowledge of techniques for gathering analysing and documenting information

review of documented system specifications developed by candidate for approval by client

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Problem may refer to:	business network system.
Systemmay include:	business cabling infrastructure computers financial information management network equipment software.
Information-gathering methodmay include:	focus groups or observation interviews physical-site surveys questionnaires surveys vendor offerings.
Documentation may include:	audit trails standards: Australian Standards (AS) Institute of Electrical and Electronics Engineers (IEEE) International Electrotechnical Commission (IEC) International Organization for Standardization (ISO) Internet Engineering Task Force (IETF) naming project management templates report writing principles version control.
Appropriate person may include:	authorised business representative client supervisor.
Clientsmay include:	customers employees external organisations individuals internal departments.
System requirements may include:	client user cost constraints environment geography system functionality.