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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

Required Skills

Required skills

analytical skills to

determine learning requirements and skill gaps

review assessment outcomes

communication skills to

give and receive feedback

learning skills to undertake online learning

literacy skills to interpret online information about training requirements company policies and procedures

planning and organisational skills to organise learningrelated activities

research skills to find online learning tools

technical skills to

access the internet

use a web browser

Required knowledge

basic knowledge of

current and future industry trends

legislation and statutory requirements

online training tools

principles and techniques of measuring performance and selfassessment

relevant competency standards and assessment processes

organisational training policies plans and procedures

overview knowledge of

methods to identify and prioritise required learning needs

systems and processes to direct required learning

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

use online learning tools to gain knowledge and skills to meet client requirements

maintain currency of skills within the workplace

Context of and specific resources for assessment

Assessment must ensure access to

the internet to use online learning tools

appropriate learning and assessment support when required

modified equipment for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

verbal or written questioning on knowledge of online learning tools

review of candidates development plan outlining learning requirements

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Learning requirements may include:	learning due to new software or upgrades maintaining currency of skills within industry.
Relevant personnel may include:	coach or mentor external consultants, teachers or trainers peers, work colleagues, team or enterprise supervisor or training manager training development officer or assessor.
Learning development activities may include:	career planning and development coaching, mentoring or supervision formal internal or external training provision informal internal training provision personal study work experience, exchange or opportunities workplace skills assessment.
Online learning tools may include:	bookmarking systems content management systems (CMS) and annotation systems knowledge-based repositories networked learning online books and manuals online tutorials weblogs (blogs), wikis, podcasting, syndicated feeds and collaboration tools.
Assessment may include:	offline exams online exams.
Peer assessment may include:	external assessment review of outcomes.
Feedback may include:	formal and informal performance appraisals obtaining comments from clients, supervisors and colleagues online feedback results receiving guidance, technical support and information to assist performance workplace assessment.