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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

Required Skills

Required skills

communication skills to interact with clients and staff

literacy skills to

identify content

interpret standards and industry requirements

research skills to

analyse audience needs

identify target audiences

technical skills to

determine appropriate content formats and styles

use wordprocessing software and multimedia authoring tools

Required knowledge

content features such as clarity and readability

document design web design and usability

functions and features of templates and style guides

instructional design principles

organisational policies procedures and standards that cover document design

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

establish customer needs

design and develop technical documentation such as system procedures training material and user guides incorporating appropriate standards

update document with client feedback

prepare documentation for publication

Context of and specific resources for assessment

Assessment must ensure access to

technical specifications

documentation standards

organisational resources and documentation

information about system platform network or application being documented

relevant standards

appropriate wordprocessing software

appropriate learning and assessment support when required

Where applicable physical resources should include equipment modified for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of candidate reviewing a system to establish its functionality

verbal or written questioning to assess candidates knowledge of copyright and other requirements relating to technical content

review of technical documentation developed by candidate

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Client may include:	external organisations individuals internal departments internal employees.
Requirements may refer to:	business network organisational policies people in the organisation system.
Documentation standards may include:	audit trails International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) naming conventions organisational standards policy relating to: distribution revision sign-off storage project-management templates and report-writing principles version control.
System may include:	business computers financial information management network software.
Technical documentation may include:	brochures help references online help operational procedures reports self-paced tutorials system design system functionality system or project specifications technical manuals training materials user guides.
Content may include:	information and interactive features: background articles company information copyright and disclaimer notices customer only information customer-specific information error messages feedback mechanisms forms frequently asked questions hyperlink titles instructions product information ratings or rankings testimonials quotes from reviews reference pages site map what's new.
Appropriate person may include:	authorised business representative client supervisor.
Channels may include:	animation and graphics provided through books audio CDs computer-based tutorials DVDs help screens manuals text world wide web.