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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Schedule review
   • Review organisational guidelines and criteria procedures to identify system implementation results
   • Convert the review process into specific criteria
   • Contact the appropriate person to schedule timing and venue of review
   • Prepare work schedule for the review based on organisation guidelines and identify action, items and staff involved
   • Contact appropriate vendor and other organisations, regarding support or service commitments
2. Carry out review
   • Explain the purpose of the review to stakeholders
   • Use techniques to obtain data on the areas under review
3. Document and publish results
   • Document and record information relating to the system review
   • Distribute review results and related documentation to stakeholders
   • Gather feedback from stakeholders about review document
   • Schedule additional meetings to discuss review findings with stakeholders
   • Finalise recommendations and action items from the review and distribute to appropriate person

Required Skills

Required skills

analytical skills to obtain data on areas under review

communication skills to liaise with stakeholders vendors and other organisations

literacy skills to

review organisational guidelines

write accurate case notes

planning and organisational skills to

conduct meetings

prepare work schedule and organise staff

problemsolving skills to resolve issues relating to system review

technical skills to discuss system software and hardware issues with stakeholders

Required knowledge

client business domain

current industryaccepted hardware and software products

implementation process and issues

review techniques

specific project concerned

role of stakeholders and the degree of stakeholder involvement in a review

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to plan a review of the system after the implementation has been completed and has been operational for some time carry out this review document the results
Context of and specific resources for assessment	Assessment must ensure access to personal computer PC where software installation may be performed use of software currently used in industry documents detailing organisational style guide or policies server and workstation hardware and software internet connection operational system and specifications appropriate learning and assessment support when required modified equipment for people with special needs
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit verbal or written questioning to assess candidates knowledge of purpose of postimplementation reviews direct observation of candidate facilitating meetings evaluation of candidates documented system review
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed Indigenous people and other people from a nonEnglish speaking background may need additional support In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Organisational guidelines may include:	communication methods content of emails dispute resolution document procedures and templates downloading information and accessing particular websites financial control mechanisms opening mail with attachments personal use of emails and internet access virus risk.
Appropriate person may include:	authorised business representative client supervisor.
Stakeholders may include:	development team project team sponsor user.

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