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Elements and Performance Criteria

Required Skills

Required skills

analytical skills to analyse

customisation requirements

hardware and software functional requirements

communication skills to

communicate with vendors

convey and clarify complex information

seek assistance and expert advice

literacy skills to

accurately summarise and document information

interpret technical documentation equipment manuals and specifications

planning and organisational skills to

organise and assess importance and relevance of product information

prioritise and monitor own work

problemsolving skills to solve operational problems as they arise

safety awareness skills to work systematically with required attention to detail without injury to self or others or damage to goods or equipment

research skills to locate key sources of information

technical skills to

analyse and interpret technical aspects of implementation

develop creative solutions and demonstrate automating process capability

identify the conflicts and integration capabilities between diverse equipment

integrate multiple items of data and reconcile conflicting information

predict outcomes and results of selection of tools

Required knowledge

batch scripting of nominated automating software routines

broad general knowledge of the client business domain

broad knowledge of vendor product directions

current industryaccepted hardware and software products and their features and capabilities

functions and features of

development tools including animation development tools

development package automating options

thirdparty tools for automating a range of software applications

media management tools

interaction between relevant hardware and software products

basic design principles of each media type as required

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

evaluate hardware and software that meet functional requirements

select and use the correct automating tools

develop an automating process that produces an outcome that is measurable and meets specified requirements

install configure and document hardware and software according to vendor guidelines

validate hardware and software performance against client requirements

Context of and specific resources for assessment

Assessment must ensure access to

site where automated processing may be carried out

hardware and software currently used in industry

a range of automating vendor products currently used in industry

client requirements documentation

organisational requirements

Where applicable physical resources should include equipment modified for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

verbal or written questioning to assess candidates knowledge of

hardware and software to be tested

automated processes

direct observation of candidate installing configuring and testing hardware and software tools according to vendor guidelines

review of documentation prepared by candidate outlining

hardware and software configuration

tests to be carried out

evaluation of test results

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Requirements may be related to:	business network people in the organisation system.
Client may include:	employees external organisations individuals internal departments.
Hardware may include:	modems and other connectivity devices, such as digital subscriber line (DSL) modems networks personal computers remote sites servers workstations.
Software may include:	commercial applications customised in-house organisation-specific packaged.
Equipment may include:	other peripherals or stand-alone units personal computers workstations.
System architecture may include:	configuration: large memory model requests per second small memory model database software: DB2 Informix Ingres Microsoft Structured Query Language Server (SQLS) Mini SQL (mSQL) MySQL Oracle Postgre Structured Query Language (Postgre SQL) Sybase operating systems: Linux Mac multi-user ability Novell NetWare Windows.
Standards may include:	International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards organisational standards project standards.