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Elements and Performance Criteria

Required Skills

Required skills

communication skills to

liaise and negotiate with clients and staff

present information

literacy skills to

analyse and evaluate information

develop online help and tutorials

write business reports

technical skills to

design and document user interface including screen dialogues and batch procedures

prepare and review technical documentation

Required knowledge

client business area

current industry design principles

current industryaccepted hardware and software products including broad knowledge of general features and capabilities

current industryaccepted user interfaces including broad knowledge of general features and capabilities

frontend systems

web design principles

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

determine impact of user interface design in the system environment and identify appropriate data query and report formats

design menu structures according to design principles

design screen dialogues in line with requirements and acceptance criteria

design batch procedures

develop online help and tutorials for prototype

Context of and specific resources for assessment

Assessment must ensure access to

design specifications

organisational standards for documentation and version control

project management process and hierarchy

usability test plan

agreed usability metrics

appropriate learning and assessment support when required

modified equipment for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of candidate defining data query and report formats for the user interface design based on analysis of requirements

verbal or written questioning to assess candidates knowledge of requirements for designing online help and tutorials

review of candidates user interface prototype

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Requirements may refer to:	business network people in the organisation system.
Documentation may involve:	business performance data business policies customer feedback business strategic plans change-management plans current systems design plans project management plans.
User may include:	department within the organisation person within a department third party.
System environment may include:	business computers financial system information system management system network software.
Organisational goals may include:	preventative maintenance and diagnostic policy problem solution processes roles and technical responsibilities in the IT department vendor and product service level support agreements work environment.
Appropriate person may include:	authorised business representative client supervisor.
Acceptance criteria may include:	cost implications logistical considerations technical timeframe.
Design principles may include:	consistency ease of learning familiarity flexibility invisible technology product compatibility protection responsiveness robustness simplicity task compatibility user compatibility workflow compatibility.