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Elements and Performance Criteria

Required Skills

Required skills

communication skills to

consult with peers supervisors and internal and external clients

interpret technical computer installation manuals

interpret user manuals and help functions

literacy skills to

organise resources for onetoone instruction

read technical manuals

planning and organisational skills to

address technical issues

plan activities including milestones

problemsolving skills to anticipate and respond to a range of driverrelated errors that may arise

technical skills to

comprehend how the operating system will communicate with the installed component

install components

test components using available technology

test system performance

write technical reports and maintain records

Required knowledge

environmental considerations in ewaste disposal

systems diagnostic software

areas of the operating system related to configuration and testing

current industryaccepted hardware and software products

organisational guidelines

organisational requirements

systems current functionality

vendor specifications and requirements for component installation

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

identify and categorise the different types of hardware internal hardware and peripheral hardware components

install components across a variety of situations and account for unexpected contingencies

modify systems hardware internal hardware and peripheral hardware components to meet client requirements

plan the modification and connection hardware internal hardware and peripheral hardware components according to vendor and technical specifications

test components and rectify identified problems

Context of and specific resources for assessment

Assessment must ensure access to

hardware internal hardware and peripheral hardware components for installation and configuration

use of current industry standard performance testing software

documents detailing organisational guidelines and requirements

technical manuals and tools

appropriate learning and assessment support when required

modified equipment for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

verbal or written questioning to assess candidates knowledge of systems diagnostic software and systems functionality

direct observation of candidate

connecting hardware internal hardware and peripheral hardware components

testing components and rectifying identified problems

evaluation of client requirements and candidates final recommendations

review of candidates written notes

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Personal computer devices may include:	iPAD (or similar) laptop notebook personal digital assistant (PDA) personal computer (Mac or PC) server workstation.
Personal computer components may include:	cooling systems: case fans CPU fans heat sinks thermal compound memory: adapter cards capture cards (TV and video) graphics cards I/O cards: Firewire parallel serial universal serial bus (USB) media reader sound cards storage controllers: eSATA cards redundant array of inexpensive or independent disks (RAID) cards (RAID array - levels 0,1,5) wired and wireless network cards motherboards: advanced network basic input/output system (BIOS) settings bus speeds chipsets complementary metal oxide semiconductor (CMOS) battery expansion slots firmware updates front panel connectors I/O ports jumper settings memory slots socket types sound, video, USB 1.1, USB 2.0, serial, IEEE 1394 or Firewire, parallel, NIC, modem, PS/2 power supplies: connector types and quantity output voltage wattages and capacity processors: 32bit versus 64bit cache front side bus number of cores power consumption socket types speed storage devices: CD, DVD, RW or blu-ray external floppy disk drive (FDD) hard disk drive (HDD): parallel advanced technology attachment (PATA) serial advanced technology attachment (SATA) solid state optical drives removable.
Mobile personal computer components may include:	components of the LCD, including inverter, screen and video card communication connections: Bluetooth cellular wireless area network (WAN) ethernet infra-red modem expansion devices: docking station peripheral component interconnect (PCI) express cards Personal Computer Memory Card International Association (PCMCIA) cards hard drive and memory input devices: function keys point devices, such as touch pad, point stick or track point stylus or digitiser internal laptop expansion slot types keyboard, processor, plastics, pointer devices, heat sinks, fans, system board, CMOS battery, and speakers power and electrical input devices: auto-switching batteries fixed input power supplies wireless cards and video card.
Peripheral hardware components may include:	input devices: bar code reader biometric devices keyboard KVM switch mouse multimedia, such as web and digital cameras, MIDI, microphones touch screen output devices: printers screen speakers printer consumables printer drivers (compatibility).
Clients may include:	department within the organisation person within a department third party.
Organisational requirements may include:	how and what the organisation wants in regard to work environment preventative maintenance and diagnostic policy problem solution processes roles and technical responsibilities in the IT department vendor and product service level support agreements.
Testing tools may include:	anti-static pad and wrist strap cable testers extension magnet loop back plugs multi-meter power supply tester specialty hardware or tools.
Print devices may include:	impact inkjet laser local versus network printers thermal.
Printer issues may include:	blank paper error codes garbage printout ghosted image lines and smearing no connectivity out of memory error paper jams.
Printer issue resolution may include:	clean printer clear paper jam install maintenance kit (reset page count) power cycle replace drum replace fuser set IP on printer.