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Elements and Performance Criteria

1. Determine organisational needs
   • Establish organisational needs and selection criteria for new technology
   • Review strategic goals and determine future requirements
   • Assess physical infrastructure and financial parameters against strategic goals
2. Research vendors, suppliers and IT industry specialists
   • Determine suitable suppliers and vendors
   • Source information from suppliers and vendors
   • Assess vendor information against industry standards
   • Review emerging standards and applications for compatibility with supplier and vendor information
3. Evaluate and report on hardware technology options
   • Review and test hardware to identify suitability for organisational requirements
   • Identify possible project risks associated with identified hardware
   • Document findings in a report and present to appropriate person

Required Skills

Required skills

communication skills to

convey complex and abstract concepts and information

liaise with customers vendors and suppliers

participate in teams and contribute to solutions and goals

present information such as the results of testing new technology and proposals to move in new directions

literacy skills to

interpret industry standards

interpret technical information from vendors and suppliers

numeracy skills to calculate cost and consider financial information

planning and organisational skills to

estimate scope time cost and quality

plan communications and risk management

investigate new technology for new roles in the workplace

problemsolving skills to develop new approaches with new technology

research skills to

analyse and evaluate information

develop reports and summary findings

gain and maintain relevant and current technical product knowledge

technical skills to

assess technical information against industry standards

review and test hardware

Required knowledge

business planning process relevant to the development of data and voice integration and remote access business solutions

client business needs that can be satisfied by the provision of IT products and services

current business practices in preparing reports

current industry and technology information sources

current industryaccepted hardware cabling and software products including broad knowledge of general features and capabilities with particular reference to emerging trends and product design

equipment performance benchmarking

industry networks key individuals and organisations within the IT industry

informationgathering techniques

quality assurance practices to promote reliable investigation processes

vendor product directions

access and security products

next generation networks

selfconfiguring asymmetric digital subscriber line ADSL or cable modemrouterswitch for the small office home office SOHO market

wireless standards

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to analyse and plan approaches to technical problems or management requirements access and convey conceptual information regarding emerging technology in relation to organisational needs evaluate information using it to forecast for planning or research purposes recommend technology options
Context of and specific resources for assessment	Assessment must ensure access to site with network or computer layout documentation and premises plans network components equipment specifications organisational guidelines business plan or model journals of industry and professional associations relevant standards Where applicable physical resources should include equipment modified for people with special needs
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit review of reports completed by the candidate recommending technology change verbal or written questioning to assess candidates ability to apply technical knowledge in the preliminary analysis of emerging technology according to organisational requirements or practices
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed Indigenous people and other people from a nonEnglish speaking background may need additional support In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Industry standards may include:	review of software and hardware currently used in the industry, which can be obtained from: conferences industry publications and websites professional groups: ICT groups Sector-specific.
Hardware may include:	cabling infrastructure internet access modems and other connectivity devices networks personal computers remote sites servers wireless networks workstations.
Project risks may include:	variations in locating and obtaining hardware influenced by changes in: scope time cost quality.
Appropriate person may include:	authorised business representative client supervisor.

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