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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Determine audit criteria
   • Investigate the system or product for which the quality audit is being performed to understand its functionality
   • Determine the objectives to be achieved by the quality audit
   • Determine the scope of the quality audit
   • Develop a list of audit criteria and quality benchmarks
   • Develop a metric to classify the audit criteria
   • Determine the audit technique or methodology to be followed
   • Examine and detail the resources available to carry out the audit
   • Document the objectives, scope, criteria, technique and resources in an audit plan
2. Audit aspects of the final system
   • Use the audit criteria to collect evidence about the functionality and quality of the final system, including documentation
   • Use a checklist to monitor audit progress
   • Document audit outcomes as the audit progresses
3. Review and confirm contract and specifications
   • Review system contract against audit outcomes
   • Compare system functionality against audit outcomes and system contract
   • Identify items of noncompliance where audit outcomes do not meet performance targets or fall short of contract requirements
   • Review system procedures for corrective action
   • Document items of non-compliance and proposed corrective action

Required Skills

Required skills

communication skills to

liaise with internal and external personnel on technical and operational matters

present information

literacy skills to

analyse and evaluate information

write reports

planning and organisational skills to conduct quality audit when reviewing system against contract areas

problemsolving skills to draft acceptance criteria

technical skills to

create appropriate metrics

explore functionality of the system being tested

Required knowledge

acceptance criteria

detailed design principles and specification standards

fault tolerance technologies

quality audits

quality levels both generally and as required by the organisation

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to determine audit criteria and conduct audit review system procedures for noncompliance specify corrective actions
Context of and specific resources for assessment	Assessment must ensure access to audit tools documentation guidelines relevant standards and benchmarks service level agreement SLA archive policy acceptance criteria IT security specifications live system including database system files and designed interface technical specifications of system Where applicable physical resources should include equipment modified for people with special needs
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit direct observation of candidate undertaking an audit verbal or written questioning to assess candidates knowledge of requirements for identifying audit criteria review of documented items of noncompliance and proposed corrective action prepared by candidate
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed Indigenous people and other people from a nonEnglish speaking background may need additional support In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

System may include:	active server page (ASP) applications databases gateways internet service provider (ISP) operating system servers.
Quality benchmarks may include:	benchmarks that cover: cost savings performance quality technical matters relevant quality standards: AS3925.1-1994 Software quality assurance - plans NZS14102:1998 Information technology guideline for evaluation and selection of CASE tools AS/NZS4258:1994 Software user documentation process AS/NZS ISO/IEC 12207:1997 Information technology - Software life cycle processes.
Metric may include:	capacity input output performance quality value metrics.
Documentation may follow:	audit trails International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards naming standards project management templates report writing principles version control.
Requirements may refer to:	business network people in the organisation system.

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