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Elements and Performance Criteria

Required Skills

Required skills

analytical skills to determine

business requirements or specifications

selection criteria

technical requirements or specifications

communication skills to liaise with

business units managers and other staff or users

contract developers

project team members

technical staff and service providers

literacy skills to

prepare contracts

write technical specifications and requirements

numeracy skills to make judgements about quotes from potential developers

problemsolving skills to plan and manage

contract developers

project team members

technical skills to navigate on the web

Required knowledge

basic knowledge of processes and procedures relating to

business liaison

business negotiation

overview knowledge of

Australian Computer Society Code of Ethics

industry and ecommerce standards

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

systematically select professional and skilled providers and developers who can complete the required development project

Context of and specific resources for assessment

Assessment must ensure access to

procurement policies

selection policies

Where applicable physical resources should include equipment modified for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of candidate identifying and selecting potential developers

review of selection process documents such as ranked assessments tendering guidelines and selection criteria prepared by candidate

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Specificationsmay include:	business case business requirement specifications project plan request for information (RFI) request for proposal (RFP) request for tender and invitation to tender technical and system specification use of case statements.
Project may include:	business improvement process ebusiness solution involving the total organisation or part of the organisation systems-only change total organisational change.
Appropriate person may include:	authorised business representative client supervisor.
Developers may include:	internal or external sources of expertise: analysts or programmers consultants contractors employees solution providers.
Organisational guidelines may include:	communication methods content of emails dispute resolution document procedures and templates downloading information and accessing particular websites financial control mechanisms opening mail with attachments personal use of emails and internet access virus risk.
Due diligencemay include:	checking for vendor certification checking membership of professional bodies checking developer's website and their 'seal of trust' credentials checking with appropriate quality and industry bodies conducting a check of reputation in the industry identifying the work of the developer to be employed obtaining referees of previous clients.
Selection criteria may include:	registration of interest RFI RFP involving: advertising to the open market cold calling existing relationships extending an existing relationship getting recommendation from someone trusted identifying a well-designed ebusiness site and finding the developers online searching preferred supplier lists responding to advertisements.