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Elements and Performance Criteria

1. Develop process reengineering strategies
   • Research and determine target process for re-engineering action
   • Develop process re-engineering plan
   • Determine and document strategic importance of process
   • Establish and document performance standards and benchmarks for new process
   • Seek feedback and suggestions from client on proposed process re-engineering
2. Implement process re-engineering strategies
   • Compare suggestions with process re-engineering plan to determine suitability for business requirements
   • Incorporate suggestions where appropriate
   • Implement new process into business structure and leave sufficient scope for changing capacity or upgrades
3. Monitor organisational context
   • Monitor new process to measure performance levels
   • Determine and document the benefits of the new process to the business
   • Identify and document training needs for staff
   • Analyse the cultural and political impact of the new process
   • Document the new process and disseminate information to appropriate person

Required Skills

Required skills

analytical skills to evaluate cultural and political impact of the new process

communication skills to

liaise with the client

undertake market research and testing using focus groups

literacy skills to

interpret business requirements

write technical documents and training needs document

learning skills to provide instruction to staff

planning and organisational skills to develop the process reengineering plan

problemsolving skills to undertake risk analysis

research skills to determine target process for reengineering

Required knowledge

business case preparation

copyright and intellectual property

impact of the new process on the organisation

organisational strategy

procedures relating to consulting internally and externally

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to implement areengineering process that supports organisational objectives taking into account the complex interdependencies between organisational and external components
Context of and specific resources for assessment	Assessment must ensure access to process reengineering plan analysis software ebusiness models modelling software organisational strategy organisational structure and culture personal computer stakeholder analysis Where applicable physical resources should include equipment modified for people with special needs
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit verbal or written questioning to assess candidates knowledge of process reengineering review of candidates implementation plan
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed Indigenous people and other people from a nonEnglish speaking background may need additional support In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that maybe present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Clientmay include:	employees external organisations individuals internal departments.
Business requirementsmay relate to:	business network people in the organisation system.
Appropriate personmay include:	authorised business representative client supervisor.

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