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Elements and Performance Criteria

1. Identify processes to be improved by the application of a new business model
   • Map existing process flow against relevant performance standards in order to identify areas that may need improvement
   • Outline emerging models and processes
   • Identify changes in the technological, client and supply chain environment
   • Document changes identified and submit to appropriate person for review
2. Appraise existing models
   • Analyse existing business models in use
   • Investigate business models in use in other similar businesses
   • Identify and determine relevance of business models in use and under development in other industry sectors
   • Map existing models in other parts of business supply chain
3. Research new business models
   • Investigate new business models to establish opportunities for improvement
   • Evaluate opportunities against business requirements
   • Prioritise and document identified opportunities
4. Select the appropriate model
   • Select a business model that improves the business processes
   • Develop performance benchmarks to measure the effectiveness of the chosen business model
   • Model new business process or model and collaborate with other businesses
   • Document the proposed business model according to business procedures
   • Forward appropriate document to appropriate person for sign-off

Required Skills

Required skills

analytical skills to analyse current business models

initiative and enterprise skills to develop new methods of doing business

literacy skills to

deal with complex ideas and concepts

document benchmarking standards

numeracy skills to develop costbenefit analyses

problemsolving skills to use data obtained from modelling to support decision making

technical skills to

conduct prototyping

design technical models

evaluate models

Required knowledge

benchmark selection and development

business process design

businesstobusiness and businesstocustomer interface and liaison

copyright and intellectual property

current technical environment

determination of the impact of technological change

electronic commerce modelling language ECML

environmental scanning

interpretation of design specifications

modelling

value and supply chain management

website architecture

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to identify new approaches to using technology or new technology to enable efficient models of business determine the appropriate focus of the selected business model in order to achieve the desired performance improvement document the new business model
Context of and specific resources for assessment	Assessment must ensure access to business systems analysis software modelling software business requirements current industry news forums lists and chat rooms user analysis supply and value chain analysis Where applicable physical resources should include equipment modified for people with special needs
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit verbal or written questioning to assess candidates knowledge of current business processes and modelling review of reports prepared by candidate showing proposed new business model
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed Indigenous people and other people from a nonEnglish speaking background may need additional support In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Standards may include:	International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards organisational standards project standards.
Client may include:	employees external organisations individuals internal departments.
Appropriate person may include:	authorised business representative client supervisor.
Business requirements may include:	customer inventory payroll supplier tax requirements of the organisation.

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