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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

Required Skills

Required skills

analytical skills to identify business requirements

communication skills to transfer and collect information and gain consensus on concepts

literacy skills to document and communicate analysis findings

planning and organisational skills to gather data within a set timeframe

problemsolving skills to develop strategic initiatives

research skills to specify analyse and evaluate broad features of a particular business domain and best practice in system development

Required knowledge

overview knowledge of

client business domain so that the business need is understood by project team and client

current industryaccepted hardware and software products general features and capabilities

role of stakeholders and the degree of stakeholder involvement

quality assurance practices eg when planning the requirements phase

detailed knowledge of systems current hardware software and communication functionality

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

document business requirements based on business strategy and current and future directions

facilitate client stakeholders to reach a consensus position

Context of and specific resources for assessment

Assessment must ensure access to

business documentation

appropriate learning and assessment support when required

Where applicable physical resources should include equipment modified for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

verbal or written questioning to assess candidates knowledge of datagathering techniques

direct observation of candidate conducting interviews and focus groups

evolution of systemrequirement specifications based on data gathered

evaluation of software prototype based on data gathered

evaluation of unified modelling language UML diagrams to represent the analysis of the data gathered

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Organisational documentation may include:	annual reports brochures business forms current systems facilitated group sessions or discussion groups financial statements performance reports policy documents website.
Information-gathering techniques may include:	interviews observation questionnaires surveys.
Business-critical factors may include:	customer confidence customer demographics data knowledge and management expectations response times scalability security traffic.
Stakeholders may include:	development team project team sponsor user.
Document may include:	business requirement specifications textual documentation, such as system-requirement specifications case diagrams wireframes.