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Elements and Performance Criteria

1. Evaluate IT needs of the organisation
   • 1.1 Conduct an analysis process that determines the organisation's current needs and projected IT requirements
   • Review organisational environment and relevant industry changes and trends
   • Determine IT goals, objectives and future requirements
   • Prepare information for appropriate person to determine scope with top-level management
2. Contribute to the development of the project goals and objectives
   • Determine project scope according to agreed brief
   • Align the project goals with the IT goals of the organisation
   • Determine the impact that system or changes will have on the organisation
   • Document project, goals and impact of changes according to requirements
3. Determine best IT systems solution
   • Evaluate a range of IT systems solutions according to project goals
   • Define the high-level hardware, software and communications environment necessary for the proposed systems solution
   • Develop a feasibility study and a cost-benefit analysis of the proposed solution
   • 3.4 Ensure that the proposed solution aligns with the organisation's strategic plan
   • Forward feasibility study and cost-benefit analysis document to appropriate person for approval and sign-off

Required Skills

Required skills

analytical skills to interpret analyse and evaluate current needs and project IT requirements of the organisation

communication skills to negotiate with other team members during the planning process

literacy skills to write reports according to organisational requirements

numeracy skills to develop a costbenefit analysis

project planning skills to set benchmarks and identify scope to contribute to a highlevel project work plan

research skills to

analyse and evaluate broad features of a particular business domain

identify best practice in system development

identify business continuity impact

identify business objectives and future requirements

technical skills to

evaluate a range of IT systems solutions

define hardware and software for systems solution

identify the best IT systems solution and define the basic goals of the system

Required knowledge

broad knowledge of two or more current industry systems development methodologies

components of the business planning process relevant to the development of IT business solutions

current business practices to

prepare reports and facilitate group interview processes

identify and recommend IT solutions following quality assurance practices

current industryaccepted hardware and software products with broad knowledge of general features and capabilities of technology

feasibility and costbenefit analysis and identifying information sources for a costbenefit analysis

role and degree of stakeholder involvement in the development of the IT strategy

specific client business requirements in relation to proposed IT solutions

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to analyse organisations current needs and projected IT requirements determine the impact of system changes on the organisation evaluate and recommend IT strategies and systems solutions to meet business objectives develop a feasibility study and costbenefit analysis of proposed solution
Context of and specific resources for assessment	Assessment must ensure access to site where IT strategies and solutions may be developed detailed information relating to current needs and project requirements of the business outcomes of the businessanalysis process client expectations brief business risks and objectives range of IT business solutions Where applicable physical resources should include equipment modified for people with special needs
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit verbal or written questioning to assess candidates knowledge of IT systems solutions direct observation of candidate conducting feedback sessions review of documentation prepared by candidate outlining the best IT systems solutions for the organisation feasibility study and costbenefit analysis of proposed solution developed by candidate
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed Indigenous people and other people from a nonEnglish speaking background may need additional support In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Appropriate person may include:	authorised business representative client supervisor.
Hardware may include:	modems or other connectivity device, including digital subscriber line (DSL) modems networks personal computers remote sites servers workstations.
Software may include:	commercial customised software in-house packaged.
Feasibility may include:	economic operational schedule technical.

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