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Elements and Performance Criteria

  1. Select the process to be re-engineered
  2. Identify the strategic context
  3. Design the new process

Required Skills

Required skills

analytical skills to

analyse changes to

communication channels

cultural and political impact

organisational structures

technical requirements

training needs

evaluate the scope of the project

communication skills to liaise and negotiate with stakeholders

literacy skills to

document stages of implementation

write reengineering plans

planning and timemanagement skills to prioritise each process according to level of performance

research skills to identify

boundaries and stakeholders

major processes for reengineering

technical skills to

develop a training needs analysis

develop key performance indicators for benchmarking

manage the changemanagement process

Required knowledge

copyright and intellectual property

ecommerce standards

industry standards

organisational development and structure

organisational strategy

stakeholder liaison and negotiation

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

identify a process to be reengineered

prepare an analysis documenting the impact of changes to the organisation

plan the reengineering of the process in a manner that supports the strategic organisational and change context of the process to be reengineered

design the new process including key performance indicators and implementation responsibilities

Context of and specific resources for assessment

Assessment must ensure

access to

organisational structure and culture

organisational strategy

stakeholder analysis

ebusiness models

use of

personal computer

analysis software and modelling software currently used in industry

Where applicable physical resources should include equipment modified for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

verbal or written questioning to assess candidates knowledge of

benchmarking and changemanagement processes

process reengineering

review of documentation prepared by candidate analysing the impact of process reengineering changes to the organisation

review of the process reengineering plan prepared by candidate detailing key performance indicators and implementation responsibilities

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Stakeholders may include:

development team

project team

sponsors

users.

Performance may include:

financial or profitability measurements and selection decisions based on:

strategic importance of the process

worst performance.

Client may include:

employees

external organisations

individuals

internal departments.

Technical requirements may relate to:

business

database

network

people in the organisation

platform

system.

Appropriate person may include:

authorised business representative

client

supervisor.