Elements and Performance Criteria
- Select the process to be re-engineered
- Identify the strategic context
- Determine the purpose of the selected process, and where it fits into the business strategy
- Evaluate the scope of the process, including stakeholder and strategic impact
- Identify potential risks
- Define the broad objectives of the new process
- Model the new process, taking into account client expectations, cooperation across boundaries and process flow
- Analyse changes to organisational structures, technical requirements, training needs, cultural and political impact and communication channels
- Document new process and impact of changes
- Design the new process