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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Establish business relationship
   • Identify organisational structure, culture and politics in relation to support requirements
   • Identify organisational stakeholders
   • Develop business relationship with client across the appropriate number of organisational units
   • Schedule regular liaison to manage relationship
2. Determine context of business need or problem
   • Work with client to define the business problem to be investigated
   • Establish system boundaries and scope
   • Manage the preparation of appropriate information gathering
   • Ensure that project objectives and outcomes are documented
   • Work with client to substantiate documentation
3. Analyse new information
   • Supervise information gathering from identified clients of the system
   • Analyse gathered client responses
   • Analyse new system requirements
   • Ensure that new system requirements and problems are documented
4. Confirm system specifications
   • Review documentation
   • Work with client to verify system specifications, updating documentation as required
   • Obtain final approval and sign-off from client

Required Skills

Required skills

communication skills to

collect and present information

liaise and negotiate with internal and external personnel

manage teams

initiative and enterprise skills to identify analyse and evaluate information from a variety of sources

literacy skills to

gather analyse and evaluate information

prepare documentation

problemsolving skills to

participate in the development of strategic initiatives and contribute to solutions

troubleshoot common system problems

research skills to specify analyse and evaluate broad features of a particular business domain

technical skills to provide current advice on systems and datagathering products

Required knowledge

datagathering techniques

detailed knowledge of client business to enable informed IT product provision

products related to data capture

role of stakeholders and the degree of stakeholder involvement

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to use techniques of investigation interview and document produce a clear statement of business expectations and needs including critical business requirements manage staff contributions
Context of and specific resources for assessment	Assessment must ensure access to current business needs client expectations brief business objectives systems data gathering and appropriate software products appropriate learning and assessment support when required modified equipment for people with special needs
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit direct observation of candidate documenting a business problem verbal or written questioning to assess candidates knowledge of techniques for gathering analysing and documenting information review of documented system specifications developed by candidate for approval by client
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed Indigenous people and other people from a nonEnglish speaking background may need additional support In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Client may include:	external organisations ICT company individuals internal departments internal employees service industry.
Problem may refer to:	business network system.
Systemmay include:	business cabling infrastructure computers financial system information system management system network equipment software.
Documentation may include:	audit trails International Organization for Standardization (ISO), International Electrotechnical Commission (IEC), Institute of Electrical and Electronics Engineers (IEEE), Internet Engineering Task Force (IETF) and Australian Standards (AS) standards naming standards project-management templates report-writing principles version control.
System requirements may include:	client user cost constraints environment geography system functionality.

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