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Elements and Performance Criteria

1. Implement knowledge management system and procedures
   • Foster a culture of sharing knowledge within the business through a system of formal and informal incentives and rewards
   • Implement policy and procedures for capturing knowledge within the organisation according to the business knowledge management strategy, and integrate this knowledge into existing business processes to change the enterprise processes
   • 1.3 Model methods of contributing to the organisation's knowledge management system, and provide learning and development opportunities for staff to assist them to contribute and provide feedback
   • 1.4 Provide coaching, mentoring and ongoing support to staff in accessing and using the organisation's knowledge management system according to the business knowledge management strategy
   • Manage protection and security of knowledge or information and levels of access according to organisational requirements
2. Maintain business knowledge base
   • Monitor input procedures to ensure that sources are tapped and knowledge is captured according to the business knowledge management strategy, and to ensure the effectiveness of accurate data capture
   • 2.2 Collect and analyse data on access and use of the knowledge management system to determine the organisation's strategic use of knowledge
   • Implement contingency measures to address shortfalls in the knowledge management system and procedures, according to level of responsibility and authority
3. Review knowledge management system and procedures
   • Evaluate the knowledge management system and procedures to ensure they are meeting the needs of clients, organisational aims, objectives and standards
   • Periodically review the organisational knowledge content for accuracy and currency to ensure that it remains in line with organisational requirements
   • 3.3 Identify improvements to the system and to the organisation's strategic use of knowledge in consultation with users and prepare a cost-benefit analysis with recommendations

Required Skills

Required skills

analytical skills to evaluate existing knowledge management initiatives and compare these to corporate needs and directions

communication skills to liaise with management technical staff and end users of an organisation

initiative and enterprise skills to plan strategies

literacy skills to produce reports and proposals

numeracy skills to produce a costbenefit analysis

planning and organisational skills to plan a strategy to be implemented over time

research skills to identify appropriate technologies to fit with an organisations requirements

Required knowledge

culture of the business versus traditional business models

database design concepts

internal and external sources of information

legal ethical and security issues relating to knowledge management

records management principles

relevant legislation from levels of government that effect business operation especially regarding OHS and environmental issues equal opportunity industrial relations and antidiscrimination

structure of the business

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to explain the importance of knowledge management in contemporary organisations encourage culture change in the management of knowledge review and improve systems and procedures
Context of and specific resources for assessment	Assessment must ensure access to sample organisations suitable for the implementation of knowledge management including business plans existing knowledge management strategy Where applicable physical resources should include equipment modified for people with special needs
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit review of candidates written report outlining a knowledge management implementation plan evaluation of setting up projects first phases of the knowledge management plan verbal and written questioning to determine candidates knowledge of culture change
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed Indigenous people and other people from a nonEnglish speaking background may need additional support In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Data capture may include:

ensuring effectiveness of accurate data capture minimisation of inefficient processing using open standards: European Article Numbering Uniform Code Council (EAN.UCC) product code United Nations Electronic Data Interchange for Administration Commerce and Transport (UN/EDIFACT).

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