Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

Required Skills

Required skills

analytical skills to

assess deficiencies in project processes and setup

conduct enterprise resource planning and management

determine the validity of arguments

formulate a logical plan of action based on proposed solutions

investigate situations and provide recommendations and remedies

make effective decisions

probe for consistency in information or data presented

communication teamwork and leadership skills to

act as a positive role model

liaise with people working across different levels and in different contexts

prepare reports to senior management

read and interpret an organisations reports policies and procedures in order to establish and review business continuity management framework

resolve conflicts

initiative enterprise and problemsolving skills to

assess vulnerabilities in organisational processes and infrastructure setup

evaluate competitive technologies

solve problems individually and in teams in response to changing environments

translate a range of ideas into appropriate action

literacy skills to

interpret reports dealing with complex ideas and concepts

read and interpret complex technical and nontechnical information from a range of sources

review complex and unfamiliar information

numeracy skills to

negotiate adjustments to operational budgets based on benefitsrealisation plans

validate project estimation and costbenefit analysis

planning and organisational skills to

apply project management methods to reduce project and financial risks

establish and monitor the organisations continuous improvement and planning processes

oversee project programs

research skills to undertake the necessary background research for the development and monitoring of the strategic management plans

technology skills to

compare and recommend new technology solutions to improve organisational outcomes

evaluate complex information technology issues within the organisations environment

Required knowledge

ASNZS ISO Risk management

business continuity issues for the organisation

organisations industry and current functionality including existing data and information systems

organisations internal and external dependencies and interdependencies

organisational policies and procedures including riskmanagement strategy

past and current internal external and industry disruptions

relevant legislation and regulations that impact on business continuity such as OHS environment duty of care contract company freedom of information industrial relations privacy and confidentiality due diligence and records management

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

develop a strategy to align IT services with organisational goals

conduct risk analysis including security for IT assets and implement procedures that identify where risk occurs and what measures need to be taken to handle the risk

produce contingency plans for business continuity

establish warning systems and an ongoing process that includes regular or programmed reviews of the risk profile

confirm sufficient knowledge of security products and organisational security policy

develop strategy for the implementation of appropriate processes and procedures that ensure that quality expectations are met

Context of and specific resources for assessment

Assessment must ensure access to

relevant strategic level enterprise documentation including planning financial and IT infrastructure documentation

relevant legislative policies

Where applicable physical resources should include equipment modified for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the candidate carrying out project work

verbal or written questioning to assess required knowledge and skills

review of reports and implementation plans

portfolio of the project work undertaken

Note The preferred assessment method is through a workplace project or through a simulated medium to large enterprise workplace

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Organisational environment may include:	business or management structure conglomerate of business entities external environment in which a business is operating, including contractors and externally provided services specific business entity way in which organisational members perceive and characterise their environment in an attitudinal and value-based manner.
IT infrastructure may include:	architecture requirements: hardware software business, system, application, network, or people in the organisation comparing and contrasting expected performance criteria against vendor proposed offerings databases, applications, servers, operating system, gateways, application service provider (ASP) and internet service provider (ISP) work stations, personal computers, modems or other connectivity devices, networks, remote sites, and servers.
Strategic plan may relate to:	components from separate disciplines, such as IT or human resources mission, vision and values objectives and targets organisational environment part of organisational strategic plan or a stand-alone document process of the organisation's definition of its strategy or direction, and making decisions on allocating its resources to pursue this strategy, including its capital and people.
Risk assessment may include:	coordinated and economical application of resources to minimise, monitor and control the probability or impact of unfortunate events or to maximise the realisation of opportunities establishment of a secure environment for IT assets identification, assessment and prioritisation of risks risk plans, gathering information, identifying threats, evaluating threats, developing scenarios, ranking risk, identifying counter measures, reporting and following up.
Organisational policy may refer to:	documentation internal to the organisation that guides actions that are particular to the organisation issuing the policy, and guides processes that are most likely to achieve a desired outcome process of making important organisational decisions, including the identification of different alternatives, such as programs or spending priorities, and choosing among them on the basis of the impact they will have political, management, financial and administrative mechanisms arranged to reach explicit goals.
Risk mitigation may include:	identification of one or more potential solutions to reduce or remove each risk if it arises implementation of policies or actions that identify risks in an existing or planned process.
Quality processes:	may refer to: processes that analyse quality to make sure it conforms to specific requirements and complies with established plans processes, authorisations and responsibilities for quality control, quality assurance, continuous improvement, communications and responsibilities may contain: critical success factors measurement criteria inspection, audit, report and review procedures.
Continuous improvement may include:	efforts that seek incremental improvement over time or breakthrough improvement at once ongoing effort to improve products, services or processes processes that are constantly evaluated and improved in the light of their efficiency, effectiveness and flexibility.