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Elements and Performance Criteria

Required Skills

Required skills

analytical skills to conduct enterprise resource planning and management

communication skills to

resolve conflict

negotiate with clients and internal staff

prepare reports to senior management

read and interpret an organisations reports policies and procedures to establish and review business continuitymanagement framework

initiative enterprise and problemsolving skills to

act as a positive role model

assess vulnerabilities in organisational processes and infrastructure setup

evaluate competitive technologies

solve problems individually and in teams in response to changing environments

translate a range of ideas into appropriate action

planning and organisational skills to

establish and monitor the organisations continuous improvement and planning processes

undertake the necessary background research for the development and monitoring of the strategic management plans

technology skills to

compare and recommend new technology solutions to improve organisational outcomes

evaluate complex information technology issues within the organisations environment

Required knowledge

ASNZS ISO Risk management

business continuity issues for the organisation

organisations industry and current functionality including existing data and information systems

organisations internal and external dependencies and interdependencies

organisational policies and procedures including riskmanagement strategy

past and current internal external and industry disruptions

relevant legislation and regulations that impact on business continuity such as OHS environment duty of care contract company freedom of information industrial relations privacy and confidentiality due diligence and records management

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

develop a strategy to align IT services with organisational goals

conduct risk analysis including security for IT assets and implement procedures that identify where risk occurs and what measures need to be taken to handle the risk

produce contingency plans for business continuity

establish warning systems and an ongoing process that includes regular or programmed reviews of the risk profile

confirm sufficient knowledge of security products and organisational security policy

develop strategy for the implementation of appropriate processes and procedures that ensure that quality expectations are met

Context of and specific resources for assessment

Assessment must ensure access to

relevant strategiclevel enterprise documentation including planning financial and IT infrastructure documentation

relevant legislative policies

Where applicable physical resources should include equipment modified for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the candidate carrying out project work

verbal or written questioning of candidate to assess required knowledge and skills

review of reports and implementation plans

review of a portfolio of the project work prepared by candidate

Note The preferred assessment method is through a workplace project or through a simulated medium to large enterprise workplace

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Environmental issues may include:	auditing workplace culture legal markets multiple languages policy regulation.
Scope may include:	customer acceptance criteria description of outcomes (deliverables) equipment and software to be installed financials milestones and timelines project constraints project objectives resources required roles of involved parties.
Quality processes may include:	AS 3925.1-1994 Software quality assurance - plans AS/NZS4258:1994 Software user documentation process AS/NZS ISO/IEC 12207:1997 Information technology - Software life cycle processes AS/NZS 14102:1998 Information technology guideline for evaluation and selection of CASE tools cost savings performance quality technical various processes, depending on type of organisation.
Organisational standards may include:	audit requirements codes, including codes of practice credit procedures customer protection and trade practices duty of care enterprise agreements equal employment opportunity (EEO) ethical standards OHS industry codes of practice relevant to the workplace legislation national standards organisational policies and procedures concerning: budgeting funding use of key performance indicators organisation's: annual report business plan directory of services marketing or public relations plan strategic plan quality management relevant organisational policies and procedures store policy, where relevant workplace relations.