Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

Required Skills

Required skills

analytical and research skills to determine and document current business processes and knowledge sources

coaching mentoring and teamwork skills to ensure support of knowledge management as an ongoing initiative

communication negotiation and personal networking skills to influence the adoption of knowledge management disciplines

initiative and enterprise skills to proactively seek out knowledge management opportunities

literacy and numeracy skills to review and present statistical data and business cases

problemsolving and decisionmaking skills to deal with issues in an acceptable timeframe

project planning and organisational changemanagement skills to ensure the success of knowledge management programs

technical skills to apply information technology solutions in support of knowledge management initiatives

Required knowledge

knowledge management concepts processes and trends

relevant organisational policies and legislation that affect business operations specifically privacy legislation

internal and external sources of information

legal ethical and security issues relating to knowledge management

organisational changemanagement theory and methods

records management and databasemanagement principles as they relate to knowledge management particularly metadata

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

analyse and document the effectiveness of existing knowledge management systems

research knowledge management options in marketplace

recommend an approach that meets organisational needs

Context of and specific resources for assessment

Assessment must ensure access to

workplace of sufficient complexity to enable the required level of analysis to be carried out in relation to current business processes existing knowledge management systems and organisational culture

relevant enterprise strategic documentation including strategic planning documents financial IT infrastructure and relevant organisational objectives and policies

Where applicable physical resources should include equipment modified for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the candidate carrying out the required work

verbal or written questioning to assess required knowledge and skills

review of reports and proposals prepared by the candidate

review of a portfolio of the work undertaken

Note The preferred assessment method is through a workplace project or through a simulated medium to large enterprise workplace

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Existing arrangements may include:	organisational structures that may support knowledge management: communities of practice (CoPs) customer relationship management systems intranets libraries online analytical processing systems records management systems personal knowledge management through the use of: checklists local databases personal files spreadsheets.
Barriers to capturing knowledge may include:	little or no motivation to share knowledge management not seeing the benefits over the costs no awareness of the value of knowledge to others, or lack of trust no process or infrastructure to enable easy capture and retrieval of knowledge no time poor communication within the organisation or departmental silos.
Processes for maintenance of an integrated knowledge management system may include:	alignment of business and knowledge management goals business culture that supports teamwork, communication and continuous improvement IT systems allowing for easy capture, retrieval and collaboration senior management commitment to knowledge management staff performance rewards related to sharing knowledge.
Knowledge management metrics could include:	measures of knowledge capture, e.g. a staff member's number of contributions measures of quality, e.g. feedback rating on usefulness, age of information measures of system usage, e.g. number and type of users, what knowledge is being used.