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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Define content needs
   • Identify strategic intent of website or system from business requirements and client expectations
   • Provide direction to develop information requirements based on the business and client requirements
   • Identify required information and group into business schemes related to the business structure
   • Direct determination of content requirements for each process
2. Contribute to description of system and transmission media
   • Consult with network and system specialists
   • Analyse features of physical environment to interface information system architecture
   • Estimate traffic content and volumes based on business requirements
3. Supervise development of content structure and navigation plan
   • Cluster information in related topics
   • Ensure that information hierarchy is in a valid sequence
   • Provide direction for clear, valid and intuitive labelling
   • Review and commit to feasibility of architecture design
   • Develop acceptance criteria
4. Implement navigation system development
   • Coordinate fit of navigational systems with business requirements
   • Supervise development of navigational search subsystems
   • Lead development of consistent and logical labelling systems
5. Finalise testing and accept information architecture model
   • Lead construction of information architecture prototype
   • Ensure a broad sample of business clients are engaged
   • Ensure site content meets business needs
   • Lead testing of information architecture prototype to test that it operates on chosen system and transmission media
   • Supervise user-acceptance test

Required Skills

Required skills

analytical skills to evaluate information

literacy skills to

conduct presentations to a group

work effectively in a group

prepare reports

conflict management skills to deal with grievances disputes or disagreements

information technology skills for word processing and desktop research

initiative and enterprise skills to identify improvements to quality

literacy skills to prepare reports

planning and organisational skills to plan prioritise and organise own work

problemsolving skills to resolve issues in the workplace

research skills to gather data and information

Required knowledge

equity and diversity principles to apply to project

OHS requirements

organisational policy and procedures as they apply to the project

personal safety issues

public sector legislation codes of practice and other formal agreements that directly impact on business operations

technical knowledge of telecommunications networks

workplace and industry environment as it applies to project

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to determine the human factors that need to be analysed when managing people and groups conduct business meetings applying effective communication techniques determine essential requirements of a product applying quality management principles monitor and implement training for staff resolve problems and conflicts in a business environment support human resource management program
Context of and specific resources for assessment	Assessment must ensure access to computer system and webhost workplace relevant enterprise documentation including human resource HR and quality management policies Where applicable physical resources should include equipment modified for people with special needs
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit direct observation of the candidate running a productive business meeting and effective interview techniques verbal or written questioning to assess the required knowledge and skills review of quality reports prepared by the candidate evidence of consultations with staff and management
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed Indigenous people and other people from a nonEnglish speaking background may need additional support In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Client may include:	internal or external customer owner, management or shareholders.
Directionmay include:	intended audiences long and short-term goals for the site types of client interactions website intent.
Business structure may include:	branch business unit conglomerate.
Traffic content and volumes may include:	hits page views packet sniffing network traffic.

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