Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

Provide client access and security
Provide input into and disseminate disaster recovery plan
- 2.1 Provide input into the organisation's disaster recovery plan
- Disseminate disaster recovery plan to users as required
Monitor network performance

Required Skills

Required skills

communication skills to

investigate and assess client needs

provide onetoone instruction

customerservice skills to communicate with clients in a range of contexts at various levels

literacy skills to

develop reports

interpret technical manuals

planning and organisational skills to provide input into the disaster recovery plan

technical skills to perform

diagnostic tests to monitor network performance

system administration tasks

Required knowledge

advanced knowledge of software features supported by the organisation

approaches to backup and restoring computer data

disaster recovery policy

features and functions of file access

inhouse and vendor support

OHS legislation relating to the use of equipment

operating systems

functions and basic features

supported by the organisation

organisational access and security procedures

organisational and technical systems

organisational procedures for protection against and elimination of computer viruses

policy and procedures for deleting restoring and archiving files

procedures for creating logons

security and network guidelines and procedures

software copyright responsibilities

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

sustain the operation of the network through maintenance of network integrity and perform diagnostic tests

contribute to the formulation of a disaster recovery plan and provide the client with an optimised network that complies with organisational guidelines

improve network and systems efficiency according to organisational guidelines

provide appropriate access to the network for users

maintain limit or enhance user access according to authorised requests

Context of and specific resources for assessment

Assessment must ensure access to

systems administration tools currently used in industry

organisational policy and procedures

appropriate learning and assessment support when required

modified equipment for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

review of documentation completed by candidate for provision of client access and security

documented input into disaster recovery plan

direct observation of candidate

performing diagnostic tests and responding to diagnostic information

performing user maintenance tasks

verbal or written questioning to assess candidates knowledge of methods for improving network and systems efficiency

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Users may include:	contractors departments within an organisation persons within a department support staff third parties.
Documentation may follow:	audit trails client training equipment inventory maintenance International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards naming standards project-management templates and report writing satisfaction reports version control.
Organisational requirements may be in reference to:	diagnostic policy preventative maintenance problem solution processes roles and technical responsibilities in the IT department vendor and product service level support agreements work environment.
System may include:	business computers financial system information system management system network software.
Disaster recovery plan may include:	backup plans disaster recovery activities impact assessment key roles and responsibilities maximum tolerable outage recovery time risk analysis zero data loss.
Software may include:	application: database internet browser spreadsheet word-processing commercial customised in-house programming: assembler compiler development tools system: computer security device drivers operating system.
Hardware may include:	modems or other connectivity devices networks personal computers remote sites servers workstations.
Organisational guidelines may include:	communication methods content of emails dispute resolution document procedures and templates downloading information and accessing particular websites financial control mechanisms opening mail with attachments personal use of emails and internet access virus risk.