Google Links
Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge
Required Skills
provide assistance according to organisational guidelines
provide clear and precise advice when logging calls from helpdesk support staff
document initial problem and recommendations to solve problem
prepare maintenance report in line with organisational guidelines and support agreements
determine problems based on diagnostic tests
solve unknown problems in a range of contexts
team participation skills to escalate maintenance
technical skills to undertake maintenance tasks
environmentally sound recycling and disposal procedures
networking procedures including
contracting and maintenance requirements