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Elements and Performance Criteria

  1. Assess network features
  2. Administer and support the system using administration interfaces
  3. Set up and manage the network file system
  4. Administer user services and user accounts
  5. Provide and support backup security

Required Skills

Required skills

analytical skills to

determine NOS types and compatibility issues

determine risks associated with administration of a network

communication skills to

inform clients of technical procedures

liaise with clients and team members across different levels and in different contexts

undertake active listening with clients and team members

use openended questioning techniques

literacy skills to

document created file system

document disasterrecovery procedures

interpret organisational policies

planning skills to plan upgrades and reconfigurations to new systems or applications

technical skills to

administer and configure NOS

identify security gaps and secure with appropriate hardware and software

implement systems to provide backup and service restoration capability

monitor user accounts according to organisational policy

perform compatibility testing after upgrade or reconfiguration

scan and clean the network of viruses before backup

test successful access by users to authorised network data and resources

test the file system access

Required knowledge

antivirus software its operation installation and update procedures

current industry standard NOS

facilities available in the operating environment

features and capabilities of networking technologies

implementation of network security in a local area network LAN

file and folder permissions

users and group settings

monitoring aspects of network performance or traffic

system administration tools

thirdparty tools

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

use network administrative tools to carry out system administration tasks

manage the network file system

create the network configuration required by the client

provide user services and user accounts

provide backup and service restoration capability

Context of and specific resources for assessment

Assessment must ensure access to

user network requirements

antivirus software

network administration tools

a live network with a representative range of networked environments and operating systems

a server

technical records organisational policies access policy and documentation

appropriate learning and assessment support when required

modified equipment for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of candidate

managing a network using network administration and system tools

performing virus scans virus removal and virus updates

review of organisational backup schedules created

verbal or written questioning to assess candidates knowledge of the facilities available in the operating environment

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Organisational policies may include:

diagnostic

how and what the organisation will operate

maintenance

OHS

security

user enrolment.

Network may include:

data

embedded systems

LAN

personal digital assistant (PDA)

radio frequency identification (RFID) network

smartphones

internet

virtual private network (VPN)

voice network

wide area network (WAN)

wireless network.

Network operating system may include:

embedded OS:

digital media players

PDAs

robots

routers

smartphones:

Android

BlackBerry

Symbion

Windows CE

Fabric or XPATH OS by Brocade

JunOS by Juniper Networks

Linux

Mac

Open Enterprise Server or Netware by Novell

SAN-OS by Cisco

Windows Server OS.

System may include:

application servers

billing system

computers

file servers

financial system

information system

management system

network

printer server

software

storage system

user management system.

Users may include:

departments within an organisation

persons within a department

third parties.

Applications may include:

database programs

email programs

internet browsers

multimedia applications

spreadsheets

voice applications

word-processing.

Software may include:

commercial

customised

in-house

programming:

assembler

compiler

development tools

system:

computer security

device drivers

operating system.

File system may include:

folder structures

multiple or single logical disks and complex directory

multiple or single servers.

User settings may include:

log-in

passwords

security

usernames.

Backup may include:

more comprehensive and complex backup facilities across the network

simple single tape-unit backup.

Security risks may include:

file and folder sharing

open or free networks

operating system vulnerability:

service packs

security updates

social engineering

theft

trojan horses

unauthorised access:

adware

hackers

identity fraud

malware

phishing

spyware

viruses

web browser risks

worms.

Prevention methods may include:

anti-spam software

anti-spyware

antivirus software

ensuring proper security certificate are used:

secure socket layer (SSL)

file encryption

firewalls

password best practice:

change frequency

complexity of password construction

password confidentiality

re-use

use

user awareness and education

wireless encryption:

wi-fi protected access (WPA and WPA2)

wired equivalent privacy (WEP).

Appropriate person may include:

network administrator

network manager

supervisor

system administrator.