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Elements and Performance Criteria

Required Skills

Required skills

analytical skills to determine failures of peripheral services or devices

communication skills to

demonstrate use of peripheral services to users

discuss network issues with clients and team members

educate users about the causes of network problems and how to minimise their recurrence

liaise with clients and team members across different levels and in different contexts

literacy skills to

follow a regular maintenance schedule as recommended by peripheral manufacturer

use meaningful names when configuring the peripheral devices name or new profile

planning skills to plan the installation of peripherals

problemsolving skills to

fix peripheral mishaps and malfunctions

rectify failures of peripheral services or devices

technical skills to

administer peripheral services

configure network settings

configure security and access for users

install software

replace components

test peripherals for correct operation

use peripheral management software

use the peripheral devices logging or monitoring features to monitor the health of the peripheral

Required knowledge

configuration of peripherals for network use

current industry standard network peripherals

general construction and operation of peripheral devices to facilitate troubleshooting

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

plan and install peripherals and connect to network and test operation

manage the use of peripheral services with workstations

maintain networked peripherals according to a maintenance schedule

rectify faulty peripheral services or devices

Context of and specific resources for assessment

Assessment must ensure access to

range of peripherals

network administration tools

live network with a representative range of networked client server environments and operating systems

technical records organisational policies and documentation

appropriate learning and assessment support when required

modified equipment for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of candidate

managing the use of peripheral services with workstations

rectifying faulty peripherals

maintaining networked peripherals

verbal or written questioning to assess candidates knowledge of networked peripherals

review of network peripheral entries prepared by candidate

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Peripherals may include:	Bluetooth device Firewire (IEEE 1394) device keyboard laptop mobile phone modem mouse multimedia kit pen personal digital assistant (PDA), such as palmtop printer scanner speaker tape cartridge touch pad universal serial bus (USB) device wireless fidelity (wi-fi) router.
Users may include:	departments within an organisation persons within a department third parties.
OHS standards may include:	electrical safety ergonomics in the workplace: correct posture style and adjustments of chair type of desk type of monitor working position length of time in front of computer lighting level placement of light fittings repetitive strain injury (RSI) prevention safe lifting methods ventilation.
Network may include:	data local area network (LAN) private lines the internet use of the public switched telephone network (PSTN) for dial-up modems only voice virtual private network (VPN) wide area network (WAN).
Printer may include:	ink jet laser network.
Software may include:	commercial customised in-house programming: assembler compiler development tools system: computer security device drivers operating system.
Applications may include:	database programs email programs internet browsers spreadsheets system browsers word-processing.
Network operating system may include:	Linux Mac multi-user capability operating system Novell NetWare 5 or above Windows 2000 or above.
Consumables may include:	disks: CD DVD ink cartridges toner cartridges.
Components may include:	CD and DVD drives central processing unit (CPU) complementary metal oxide semiconductor (CMOS) battery fax or modem cards interface cards motherboards motherboards power supply random access memory (RAM).