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Elements and Performance Criteria

Required Skills

Required skills

communication skills to liaise with internal and external personnel on technical operational and businessrelated matters

literacy skills to

interpret technical documentation

write reports in required formats

numeracy skills to

take test measurements

interpret results

evaluate performance and interoperability of network

planning and organisational skills to plan prioritise and monitor own work

problemsolving and contingencymanagement skills to

adapt configuration procedures to requirements of network

reconfigure depending on differing operational contingencies risk situations and environments

research skills to interrogate vendor databases and websites to implement different configuration requirements to meet security levels

technical skills to

select and use server and network diagnostics

test application software and hardware to suit different network applications

Required knowledge

current network operating systems NOS

current server applications compatibility issues and resolution procedures

broad knowledge of

compatibility issues and resolution procedures

desktop applications and operating systems as required

documentation skills for networks

error logging and reporting

high availability options for file systems such as RAID and replication

network directory services

network service configuration

performance tuning options

user authentication

detailed knowledge of

best practice for implementing backup and recovery procedures

operating system help and support utilities

operating system installation methods including installation from CD or DVD universal serial bus USB boot disk network and script automated install

print management

process and task management including process termination

taskscheduling utilities

troubleshooting tools and techniques including network diagnostic utilities

user account and password management

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

install and configure server

configure network connectivity

manage the server operating system including user accounts file network directory and print services

perform backup and recovery

update operating system and software

monitor and test server

troubleshoot server and network failures

Candidates should demonstrate competency in at least two different network operating systems

Context of and specific resources for assessment

Assessment must ensure access to

site where server installation may be conducted

relevant server specifications

networked LAN computers

server diagnostic software

client requirements

WAN service point of presence

relevant regulatory documentation that affects installation activities

appropriate learning and assessment support when required

Where applicable physical resources should include equipment modified for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the candidate installing or updating a server

verbal or written questioning of required skills and knowledge

evaluation of prepared report that outlines testing procedures test results and recommendation to server changes

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Server applications may include:	database and data warehousing directory services file sharing line of business applications management messaging name services network and remote access printer sharing terminal services web applications.
Appropriate person may include:	authorised business representative client information technology (IT) support manager network administrator network manager small or medium enterprise (SME) customer small office home office (SOHO) customer supervisor.
Network services may include:	dynamic host configuration protocol (DHCP) dynamic name system (DNS) file transfer protocol (FTP) firewall hypertext transfer protocol (HTTP or HTTPS) internet message access protocol (IMAP) network file system (NFS) network time protocol (NTP) post office protocol (POP) proxy server messages block (SMB) simple mail transfer protocol (SMTP) simple network management protocol (SNMP) structured query language server (SQLS) transmission control protocol or internet protocol (TCP/IP).
Requirements may be in reference to:	business database network people in the organisation platform system.
Client may include:	external organisations individuals internal departments internal employees.
Disk partitioning scheme may include:	extended partitions logical partitions logical volumes partitions RAID swap space.
File systems may include:	EXT FAT HFS+ NFS new technology file system (NTFS).
Network operating system may include the latest versions of:	Linux Mac Unix Windows.
Network directory service may include:	Hesiod Kerberos LDAP NIS Novell Directory Services (NDS) Red Hat Directory Services SMB or Samba Windows Active Directory Services.
Accounts may include:	computer accounts groups other objects defined by the operating system (OS) or network directory service system and application accounts user accounts.
User environment may include:	automatic mounting or mapping of file systems or network shares login defaults and options password security, including length, ageing and expiry user-desktop environment.
Print services may include:	print drivers print queues print server print spool location printer pools.
System resources may include:	applications databases files and directories network file systems or shares printers SharePoint sites websites.
Security policy may include:	firewall SE Linux Windows Group Policy.
System may include:	business computers database system financial system information system management system network software website.
Backup and recovery may include:	automated backups using operating system backup and job scheduling tools backup and recovery of mail systems backup and recovery of network directory service objects backups using third-party software database backup and recovery volume-shadow copies.
Update services may include:	Pup Red Hat Network Windows Server Update Services Yum.
Server problems may include:	disk failure email hostname resolution internet connectivity logged system errors misconfigured networking.