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Elements and Performance Criteria

Required Skills

Required skills

communication skills to

convey and clarify information

liaise with clients

initiative and enterprise skills to apply precautions and required action to minimise control or eliminate hazards that may exist during work activities

literacy skills to

develop and document network and data integrity processes

interpret and prepare technical documentation

record asset audit information

planning skills to develop methods for maintaining network and data integrity

problemsolving skills to

apply solutions in networks including systems management processes

deploy rapid solutions to problems involving management of network assets

technical skills to apply current best practice to methodologies and technologies

Required knowledge

broad knowledge related to

auditing and control of user access

asset tracking and auditing

backup restore and rollback procedures

current antivirus solutions and techniques

system and network monitoring tools and related functions

detailed knowledge of

client organisation structure and business functionality

tools and applications required to manage network and data integrity

network management and disaster recovery processes

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

identify user access control issues

use appropriate tools to conduct audit on system assets

implement and test antivirus solution

employ systems to negate environmental threats

demonstrate features of data backup restore and system roll back

perform network monitoring using a variety of current standard tools

add network controls according to network and data integrity policies

Context of and specific resources for assessment

Assessment must ensure access to

site or prototype where network and data integrity strategies may be implemented and managed

use of network support tools currently used in industry

organisations security policies manufacturer recommendations and network and data integrity protection standards

appropriate learning and assessment support when required

Where applicable physical resources should include equipment modified for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

verbal or written questioning to assess candidates knowledge of emerging policies related to

antivirus protection

fallback and backup strategies

environmental and physical threats

system monitoring

direct observation of candidate demonstrating management of disaster recovery and related strategies in a range of situations

review of documentation prepared by candidate to manage network and data integrity

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Security policies should include:	data security physical security remote access user logon.
Tools should include:	hardware and software audit tools: MSINFO32 DXdiag Microsoft Software Inventory Analyzer (MSIA) E-Z Audit hardware and software logs.
Assets may include:	company information and branding computers data personal information servers.
Antivirus may include:	AVG EICAR (test virus string) McAfee Microsoft Security Essentials Norton Antivirus or Endpoint Trendmicro.
Environmental threats may include:	earthquake fire flood power failure, spike or surge theft.
Backup type must include:	copy differential folder and drive synchronisation full and normal incremental RAID.
Sync solution may include:	Folder Sync Shadowprotect Yadis.
Network may include:	internet LAN WAN WLANs.
Monitoring tools may include:	Microsoft server performance monitor Windows network monitor Windows performance monitor Windows resource monitor Windows task manager Wireshark.