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Elements and Performance Criteria

Required Skills

Required skills

communication skills to liaise with a client to determine functional requirements of network

literacy skills to document client requirements

problemsolving skills to troubleshoot and debug

deployment issues

configuration issues

research skills to determine most suitable solution for client

technical skills to

implement various software deployment solutions

Required knowledge

overview knowledge of

network protocols and operating systems

organisational contracting procedures and responsibilities

software licensing requirements and documentation

transmission control protocols or internet protocols TCPsIPs and applications

detailed knowledge of

current industry standards related to software deployment

deployment software configuration

configuration of automated deployment processes

operating system deployment

software package deployment

troubleshooting deployment processes

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

identify client software requirements

plan and deploy automatic installation of operating system and software

configure and test installation ensuring client needs are met

Context of and specific resources for assessment

Assessment must ensure access to

site or prototype where deployment processes may be implemented

software tools to support implementation of deployment processes

technical documentation and installation manuals

organisational guidelines

appropriate learning and assessment support when required

Where applicable physical resources should include equipment modified for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

verbal or written questioning to assess candidates knowledge of underpinning knowledge and skills

direct observation of candidate performing the tasks required to successfully implement automated deployment processes

documentation produced in a small project environment that reflects the understanding of client and technical skills required

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Client may include:	external organisations individuals internal departments internal employees.
Hardware may include:	networks network interface card (NIC) personal computers servers workstations.
Deployment software may include:	Acronis Altiris Ghost remote installation services (RIS) and wireless distribution system (WDS) Windows Server tools.
Vendors may include:	Adobe Apple Citrix Linux or Unix Microsoft Novell open source.
Operating system may include:	Linux Mac Unix Windows.
Software packages may include:	office applications utilities.