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Elements and Performance Criteria

Required Skills

Required skills

communication skills to liaise with internal and external personnel on technical operational and businessrelated matters

literacy skills to

read and interpret enterprise procedures manuals and specifications

interpret technical documentation

write reports in required formats

numeracy skills to

take test measurements

interpret results

evaluate performance and interoperability of network

planning and organisational skills to plan prioritise and monitor own work

problemsolving and contingencymanagement skills to

deal with unexpected situations on the basis of safety and specified work outcomes

adapt configuration procedures to requirements of network and reconfigure depending on differing operational contingencies risk situations and environments

safety awareness skills to

apply precautions and required action to minimise control or eliminate hazards that may exist during work activities

follow enterprise OHS procedures

work systematically with required attention to detail without injury to self or others or damage to goods or equipment

research skills to interrogate vendor databases and websites to implement different configuration requirements to meet security levels

technical skills to

identify the technical requirements constraints and manageability issues for given customer server requirements

design a server and associated network services

install a server design

select and use server and network diagnostics test application software and hardware to suit different network applications

Required knowledge

current network operating systems NOS

current server applications compatibility issues and resolution procedures

detailed knowledge of

network service configuration including

domain name system DNS

dynamic host configuration protocol DHCP

file transfer protocol FTP

network time protocol NTP

server messages block SMB

network service management including start stop restart and start on boot

network service security

server firewall configuration

troubleshooting tools and techniques including network diagnostic utilities

operating system installation methods including installation from CD DVD universal serial bus USB boot disk network and script automated install deployment services

user authentication and directory services

best practice procedures for implementing backup and recovery

error and event logging and reporting

documentation skills for networks

boot process and diagnosing boot failures

operating system rescue environment

operating system help and support utilities

storage options including file systems and disk partitioning schemes

performance monitoring tools and tuning options

compatibility issues and resolution procedures

high availability options for servers

file and print management

process or task management

task scheduling utilities

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

produce design report for a server or servers with complex user and network service requirements

install and configure the server according to the produced design

monitor and test the server

troubleshoot server and network failures

configure a wide range of server network and security services including DNS DHCP web and proxy mail FTP and firewall

Context of and specific resources for assessment

Assessment must ensure access to

site where server installation may be conducted

relevant server specifications

networked LAN computers

server diagnostic software

client requirements

wide area network WAN service point of presence

relevant regulatory documentation that affects installation activities

appropriate learning and assessment support when required

Where applicable physical resources should include equipment modified for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

evaluation of design report for a server in a complex network environment

direct observation of the candidate installing or updating a server in a complex network environment

verbal or written questioning of required skills and knowledge

evaluation of report that outlines testing procedures test results and recommendation to server changes

evaluation of design and implementation of the system in terms of performance and suitability for business needs

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Client may include:	external organisations information and communications technology (ICT) company individuals internal departments internal employees service industry.
Stakeholders may include:	development team information technology (IT) manager or representative project team sponsor user.
Requirements may refer to:	business database network people in the organisation performance platform system technical needs.
Network server may include:	multiple physical virtual.
Specifications may include:	IP addressing, such as: IPsec IPv4 and IPv6 subnetting supernetting DHCP, including: options relay agents exclusions fixed addresses and address ranges pre-boot eXecution environment (PXE) boot scopes routing, including: default gateway open shortest path first (OSPF) persistent routing routing internet protocol (RIP) static routing authentication services, including: biometrics enterprise single sign-on Hesiod Kerberos lightweight directory access protocol (LDAP) network information system (NIS) Novell Directory Services (NDS) pluggable authentication modules (PAM) public key infrastructure (PKI) and digital certificates public key authentication Red Hat Directory Services security tokens and smart cards SMB or Samba two-factor and multifactor authentication Windows Active Directory Services file services, including: disk partitioning schemes, such as partitions, extended partitions, logical partitions, RAID, logical volumes, swap space disk quotas distributed file systems encrypted file systems files, directories, shares and their permissions file systems, such as NTF-based data.gb (NTFD), file allocation table (FAT), EXT, hierarchical file system (HFS) network file systems (NFS) RAID shadow copy services SMB or Samba print services, including: print drivers print queues print server print spool location printer pools name resolution services may include detailed DNS configuration, such as: cache-only name server client configuration conditional forwarding DNS record types, such as A, PTR, MX, NS DNS zones dynamic updates external forwarders master and slave name servers replication root hints Time to Live (TTL) WINS and DNS integration web and proxy services, including: Apache extranet HTTP or HTTPS internet information server (IIS) intranet internet security and acceleration (ISA) server squid secure socket later (SSL) certificates virtual hosts website security, access control and authentication mail services, including: dovecot IMAP or IMAPS mail filtering and virus scanning Microsoft exchange POP3 procmail sendmail simple mail transfer protocol (SMTP) FTP services, including: access to home directories anonymous FTP FTP authentication FTP server securing FTP very secure FTP (VSFTP) firewall, including: incoming and outgoing traffic filtering IP tables ISA server kernel level firewalls Microsoft Windows Firewall SmoothWall third-party firewalls traffic filtering by ports and protocols remote access, including: dial-up inbound or outbound filters internet connection sharing (ICS) network address translation (NAT) remote authentication dial-in user service (RADIUS) RADIUS proxy remote access policy remote access protocols routing and remote access services (RRAS) secure shell (SSH) terminal services VPN wireless hardware NOS network services server applications security redundancy.
Server applications may include:	database and data warehousing directory services file sharing line of business applications management messaging name services network and remote access terminal services web applications Windows media server Microsoft SharePoint.
Security may include:	access control lists authentication encryption file and directory permissions firewalls network service security network share permissions password security physical security SE Linux security for system resources, such as printers, databases, SharePoint sites, applications and websites transmission control protocol (TCP) wrappers Windows group policy.
Redundancy may include:	dual boot read-only memory (ROMs) error correcting random access memory (RAM) failover clustering multiple fans multiple power supplies redundant array of inexpensive or independent disks (RAID) replication uninterruptible power supply (UPS).
Network operating system may include:	Linux OS Unix OS Windows Server OS.
Network services may include:	DHCP DNS FTP firewall hypertext transfer protocol (HTTP or HTTPS) internet message access protocol (IMAP) network file system (NFS) NTP post office protocol (POP) print services proxy SMB simple mail transfer protocol (SMTP) simple network management protocol (SNMP) structured query language server (SQL) transmission control protocol or internet protocol (TCP/IP).
System may include:	business computers database system financial system information system management system network software website.
Update services may include:	Potentially Unwanted Program Remover (PUP) Red Hat Network Windows Server Update Services Yellow Dog Update Manager (YUM).
Backup and recovery may include:	automated backups using operating system backup and job scheduling tools backup and recovery of mail systems backup and recovery of network directory service objects backups using third-party software database backup and recovery volume shadow copies.
Server problems may include:	disk failure email problems file system problems hostname resolution problems internet connectivity problems logged system errors misconfigured networking security breaches web server problems.