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Elements and Performance Criteria

Required Skills

Required skills

analytical skills to confirm business and network requirements

communication skills to

communicate with clients

convey and clarify complex information

literacy skills to interpret technical documentation equipment manuals and specifications

problemsolving skills to solve operational problems as they arise

safety awareness skills to work systematically with required attention to detail without injury to self or others or damage to goods or equipment

technical skills to

analyse error reports and correct as required

install and configure computer hardware and software

use proprietary software

Required knowledge

current browser software such as MS Explorer Netscape Navigator Mozilla Konqueror and Opera

domain name server DNS resolution

features and functions of

network architecture

bridges as required

desktop operating systems

network gateways

network operating systems

gateway software

Cisco IpeXchange

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

connect network hardware devices to an internet gateway

configure and test gateway products

configure and test node according to vendor specifications and client requirements

Context of and specific resources for assessment

Assessment must ensure access to

network and internet where gateway products may be installed and configured

use of hardware and software currently used in industry

client requirements documentation

vendor specifications

appropriate learning and assessment support when required

modified equipment for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

verbal or written questioning to assess candidates knowledge of hardware and software to be installed

direct observation of candidate

installing and configuring gateway products as required by technical guidelines

configuring and testing node as required by vendor specifications and client requirements

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Client may include:	employees external organisations individuals internal departments.
Hardware may include:	digital subscriber line (DSL) modems modems or other connectivity devices networks PCs remote sites servers workstations.
Software may include:	application software: database internet browser spreadsheet word-processing commercial customised software in-house programming software: assembler compiler development tools system software: computer security software device drivers operating system.
Architecture may include:	configuration: large memory model requests per second small memory model database software: DB2 Informix Ingres Microsoft SQL (MS SQL) server Mini SQL (mSQL) MySQL Oracle Sybase operating system: Linux Mac multi-user ability Novell NetWare Windows.
Security plan may include:	alerts relating to the security objectives of the organisation audits privacy standards: archival backup network theft viruses.
Internet service provider may include:	broadband access: asymmetric digital subscriber line (ADSL) cable fibre satellite wireless dial-up access ISP hierarchical structure: Tier 1 ISP Tier 2 ISP Tier 3 ISP.
Firewalls may include:	hardware appliances individual PC solutions, with varying functionality: network address translation (NAT) or internet protocol (IP) masquerading routing to specific machines proxy servers.
Users may include:	contractors departments within the organisation persons within a department support staff third parties.
Network may include:	data internet large and small local area networks (LANs) private lines use of the public switched telephone network (PSTN) for dial-up modems only voice virtual private network (VPN) wide area network (WAN).
Connection type may include:	ADSL cable dedicated or proxy connections dial-up integrated services digital network (ISDN) terminal adapter optical network termination (ONT).