Elements and Performance Criteria
- Implement regular network monitoring
- Set up appropriate logs to monitor network activity and to produce a management information base (MIB)
- Use network tools to benchmark the network and to establish a reference point for network performance
- Identify critical activity levels and network capacity
- Regularly review documents and logs to facilitate network tuning
- Make recommendations to management for additional network resources to improve performance or to proactively avoid problems
- Troubleshoot network problems
- Diagnose network faults
- Rectify faults
- Finalise fault rectification process
- Review resolution of fault for possible reoccurrence, planned maintenance or upgrade requirements
- Report to client with fault resolution and recommendations
- Obtain sign-off from the appropriate person for work and billing outside of warranty or service level agreements
- Forward necessary documentation to the appropriate person