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Elements and Performance Criteria

  1. Prepare design specifications and plan to implement enterprise desktop environments
  2. Implement and configure desktop virtualisation infrastructure and services
  3. Implement application virtualisation

Required Skills

Required skills

communication skills to liaise with internal and external personnel on technical operational and businessrelated matters

literacy skills to

interpret technical documentation

write reports as required

numeracy skills to

evaluate performance and interoperability of network

take test measurements and interpret results

planning and organisational skills to

coordinate the configuration process in liaison with others

plan prioritise and monitor own work

problemsolving and contingencymanagement skills to

adapt configuration procedures to requirements of network

reconfigure depending on differing operational contingencies risk situations and environments

troubleshoot virtual software components

apply solutions in networks including virtualised desktop environments

deploy rapid solutions to problems involving virtualised desktop environment

technical skills to

apply current best practice to implementing sustainability options through virtualisation methodologies and technologies

assess and implement virtualisation requirements

select and assess suitable virtualisation software

install configure and manage server virtualisation

Required knowledge

overview knowledge of

current government and industry policies and guidelines relating to developing efficient and reliable information and communications technology ICT environments

current technologies and processes designed to produce an efficient and reliable ICT environment

structure function and business organisation of client

available tools and software applications required to manage virtual desktop environment

configuration of software applications required to manage virtual desktop environment

configuration required to integrate virtual machines into existing network design

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

design configure and manage the implementation of virtualised enterprise desktop environment

analyse and critically evaluate features and functions of virtualised enterprise desktop environment

plan configure and maintain application virtualisation software

Context of and specific resources for assessment

Assessment must ensure access to

site where industryspecific technologies may be used

industryspecific technologies currently used in industry

documents detailing workplace health and safety WHS standards environmental guidelines and enterprise requirements

Where applicable physical resources should include equipment modified for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

verbal or written questioning to assess candidates knowledge of features and functions of industryspecific technologies

direct observation of candidate managing the implementation of industryspecific technologies

simulation of industryspecific uses of the industryspecific technologies

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Virtualisation software vendors may include:

Citrix

KVM

Microsoft

Oracle

Parallels

VMware.

Virtualisation environment may include:

Citrix Online Plug-In

Citrix XenServer

Desktop Delivery Controller

Linux Desktop

Microsoft MED-V server, MED-V client, and MED-V management

Red Hat enterprise

Virtual Desktop Agent

Virtual Desktop Provisioning powered by Citrix Provisioning Services

VMware View Enterprise: VMware vSphere Desktop, VMware vCenter Desktop, and VMware View Manager

VMware View Premier: VMware vSphere Desktop, VMware vCenter Desktop, View Persona Management, VMware vShield Endpoint, VMware View Manager, View Client with Local Mode, VMware View Composer and VMware ThinApp

VMware View suite: VMware View Manager, VMware View Composer, and VMware ThinApp.

Design infrastructure may include:

application pools (desktop)

application pool design

authentication solution

client device access

central processing unit (CPU) allocations

desktop operating system choice

end-user session management

management infrastructure

memory allocations

networking design

pod configurations

pod and block design

security design and implementations

storage allocations

storage design.

Enterprise requirements may include:

how and what the enterprise wants regarding the work environment

preventative maintenance and diagnostic policy

problem-solving processes

roles and technical responsibilities in network management

vendor and product service level support agreements.

Specific features and functions may include:

creating images

updating software

implementing workspace policies

reporting and troubleshooting

administrating users

managing fault tolerance

managing pods

managing security features

managing profiles

managing storage

managing resource pools.

Application virtualisation software may include:

App Zero

Ceedo

Evalaze

Citrix XenApp

Novell ZENworks Application Virtualization

Microsoft Application Virtualization

Software Virtualization Solution

Spoon (former Xenocode)

VMware ThinApp.

System components may include:

Application deployment - Microsoft

Application Virtualization Management Server - Microsoft

Application Virtualization Sequencer - Microsoft

Citrix licensing server - Citrix

Citrix profiler - Citrix

Citrix web interface - Citrix

Content Share - Microsoft

File Share - VMware

Login script - VMware

Setup Capture - VMware

SQL database instant

Virtualization Client - Microsoft

Virtualization Data Store - Microsoft

Virtualization Management Console - Microsoft

Virtualization Management Web Server - Microsoft

Virtualization Streaming Server - Microsoft

XenApp Client for hosted APPS - Citrix

XenAPP Client for Streaming - Citrix

XenApp-Server - Citrix.