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Elements and Performance Criteria

1. Support project commencement
   • Confirm business opportunity to ensure the project objectives are understood
   • Identify stakeholders and gather requirements
   • Prepare a project charter or project proposal and obtain agreement from project sponsor
2. Support project plan development
   • Break down the requirements to identify tasks and resources needed to complete the project plan
   • Compile a schedule of project tasks, including realistic timeframes and costs if required
   • Allocate task responsibilities to project team members
   • Agree on a process with the sponsor to manage risks or unexpected events that may arise and affect project objectives or expectations
3. Support project completion
   • Work with project team to ensure project activities meet timeframe, scope, cost and quality expectations
   • Monitor and control project risks and issues according to the agreed process
   • Verify that project deliverables meet project expectations and sign off as complete
   • Train users if applicable
4. Support project closure
   • Prepare IT support or maintenance documents if applicable
   • Obtain final project sign-off from sponsor and key stakeholders
   • Document lessons learned and close the project

Required Skills

Required skills

communication skills required to gather stakeholder requirements

literacy skills to create basic systems and user documentation

negotiation skills to ensure expected project outcomes are achievable

planning and organisational skills to monitor project

Required knowledge

basic knowledge of projectmanagement methods and tools

characteristics of technical teams

methods of communication and communication styles including interviewing techniques

organisational values policies and processes

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to support the initiation control and completion of a simple smallscale IT project identify and apply requirements and expectations of a project
Context of and specific resources for assessment	Assessment must ensure access to appropriate learning and assessment support when required modified equipment for people with special needs real or simulated organisation that needs to address an identified IT problem or opportunity
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit direct observation of candidate carrying out smallscale IT project work verbal or written questioning of candidate to assess required knowledge and skills review of reports and implementation plans prepared by candidate for the project review of a portfolio of the project work undertaken
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed Indigenous people and other people from a nonEnglish speaking background may need additional support In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Stakeholders may include:	clients or customers (internal and external) end user functional areas industry organisation's senior management project sponsor or funding bodies project team relevant interest groups steering committee members supplier or service provider.
Project plan may include:	acquisition strategies budget and financial management strategy contract management cost estimates evaluation criteria expected outcomes and measurable benefits facilities inclusions and exclusions information or communication strategy intellectual property strategies milestones objectives outputs or project deliverables and their acceptance criteria people plan, including human-resource management and human-resource development performance criteria or indicators project control mechanisms project governance strategy project implementation strategy purpose quality assurance quality control rationale required project resources resource management risk management roles and responsibilities schedule or timeline task or work breakdown structure (WBS).
Project risks and issues may relate to:	cost: materials costing more than planned resources costing more than expected scope: additional tasks arising due to unexpected events required tasks missed during planning time management: tasks taking longer than expected under estimation of necessary effort.

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