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Elements and Performance Criteria

  1. Prepare for system implementation
  2. Manage organisational change
  3. Coordinate release management
  4. Manage acceptance testing
  5. Manage user training
  6. Release system to production

Required Skills

Required skills

analytical skills to identify implementation risks risk mitigations and contingency plans

communication skills to

communicate plans and status to stakeholders

coordinate training run implementation workshops and presentations

negotiate implementation priorities and manage stakeholder expectations

literacy skills to develop documentation recommendations and reports

planning skills to develop implementation testing and training plans

Required knowledge

methods and techniques of configuration management

organisational policies and standards relating to IT configuration management eg an IT infrastructure library ITIL

business analysis processes and techniques

project management and systems development as well as potential risks associated with implementation activities

structure and implications of disaster recovery plans and SLAs

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

plan prepare and implement a complex IT project by ensuring appropriate acceptance testing and training has been conducted

Context of and specific resources for assessment

Assessment must ensure access to

appropriate learning and assessment support when required

modified equipment for people with special needs

appropriate simulated or real organisation to implement an IT project

facilities suitable for holding risk managementrelated workshops

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the candidate carrying out project work

verbal or written questioning to assess required knowledge and skills

review of reports plans and documents

review of a portfolio of the project work undertaken

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Project and system development documentation may include:

planned project schedule tasks and milestones

project and organisational assumptions and constraints

project-management plan documents, such as quality plan, acceptance plan, implementation plan, and training plan

system specification or vendor product specifications in the case of a procured solution.

Implementation plan may include:

cut-over activities

data conversion.

Relevant information may include:

background and business need and strategy for the change

new policies and procedures and how these differ to current practices

planned implementation schedule, including milestones, such as:

data conversion

new system cut-over

recognition of staff who contributed to the project in any special way

roles and responsibilities within the implementation, and for ongoing operation of the new system.

Appropriate channels may include:

help desk

organisation intranet

regular departmental team meetings, including informal discussion and feedback

specific training courses

staff newsletters or wall posters

workshops and staff briefing sessions.

Support structures may include:

checklists or frequently asked question (FAQ) guides

help desk

identified change leaders.

Release manager may include:

project manager

specialist release manager

systems administration manager

systems development manager

other nominated technical IT manager given the specific responsibility of managing the release of system changes into the IT production environment.

Configuration items refer to:

exact list of the items, including version designations that make up the configuration of the system changes at the time of the release.

Configuration management processes refer to:

processes and procedures developed to control system changes and maintain the integrity of IT systems.

Training needs analysis refers to:

activity undertaken to identify the extent of training needed to ensure staff can effectively operate in the new or changed system environment.

Rollback strategy:

refers to strategy or plan to facilitate the act of reverting the production system to its earlier stable state, in response to an unsuccessful release, such as a new system failing operational verification tests

usually includes creation of a backup of the production system or relevant system components.