Google Links
Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge
Required Skills
analytical skills to determine functional changes and impacts these changes will have on the system
communication skills to liaise with user and operational personnel
literacy skills to interpret and write technical documentation
planning and organisational skills to determine changemanagement process
operational procedures on the required operating system
organisational standards for software development
technical terminology related to reading help files and manuals