Required skills

Effective communication skills in relation to dealing with clients and team members eg informing a client of certain technical procedures such as virus checking a disk with the ability to adapt the explanation of technical concepts to the level that is appropriate to the background knowledge of the client

Administering and configuring network operating system

Being able to undertake openended questioning techniques and to exercise active listening skills in relation to dealing with clients and team members eg eliciting information for network troubleshooting

Required knowledge

Network operating systems that are currently industry standards and knowing where to access the various system administration tools as well as thirdparty tools that may be useful for monitoring various aspects of network performance or traffic

Networking technologies with broad knowledge of their general features and capabilities eg AppleTalk Ethernet Novell Linux

How network security is implemented in a LAN such as users and groups settings as well as setting file and folder permissions

How antivirus software operates how to install it and the importance of undertaking regular and timely updates such as that of the virus data file or a newer version of the virus search engine

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

Assessment must confirm knowledge of the facilities available in the operating environment

Assessment must confirm the ability to use network administrative tools and manage a network

Assessment must confirm the ability to create the network configuration required by the client and provide timely client service

To demonstrate competency in this unit the learner will require access to

User network requirements

Network administration tools

Access policy

Live network

Server

Context of and specific resources for assessment

Many organisations rely heavily on computer network infrastructure to enhance the efficiency of their activities Consequently it is imperative that their networks be maintained to reflect current design and usage and that no security breaches adversely affect the system This requires constant monitoring and reviewing of the network in order to keep up with new functionality added workload in network traffic and new virus protection measures

The breadth depth and complexity of knowledge and skills in this competency would cover selecting adapting and transferring skills and knowledge to new environments and providing technical advice and some leadership in resolution of specified problems This would be applied across a range of roles in a variety of contexts with some complexity in the extent and choice of options available

Assessment must ensure

Performance of a defined range of skilled operations usually within a range of broader related activities involving known routines methods and procedures where some discretion and judgement is required in the section of equipment services or contingency measures and within known time constraints would be characteristic

Applications may involve some responsibility for others Participation in teams including group or team coordination may be involved

Method of assessment

The purpose of this unit is to define the standard of performance to be achieved in the workplace In undertaking training and assessment activities related to this unit consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs Additional guidance on these and related matters is provided in ICA Section

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts This unit can be assessed either in the workplace or in a simulated environment However simulated activities must closely reflect the workplace to enable full demonstration of competency

Assessment will usually include observation of real or simulated work processes and procedures andor performance in a project context as well as questioning on underpinning knowledge and skills The questioning of team members supervisors subordinates peers and clients where appropriate may provide valuable input to the assessment process The interdependence of units for assessment purposes may vary with the particular project or scenario

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

ICATB Run standard diagnostic tests

ICAT3025B Run standard diagnostic tests

An individual demonstrating this competency would be able to

Demonstrate relevant administration skills and an understanding of the theoretical knowledge underpinning the network operating system

Apply a range of welldeveloped configuration skills to resolve problems

Apply known solutions to a variety of predictable configuration problems

Interpret available network systems knowledge and information using discretion and judgement

Additionally an individual demonstrating this competency would be able to

Demonstrate some relevant theoretical knowledge

Apply a range of welldeveloped skills

Apply known solutions to a variety of predictable problems

Perform processes that require a range of welldeveloped skills where some discretion and judgement is required

Interpret available information using discretion and judgement

Take responsibility for own outputs in work and learning

Take limited responsibility for the output of others

Maintain knowledge of industry products and services

Network may include but is not limited to:

Appropriate person may include:

Network operating system may include but is not limited to:

Organisational policies may include but are not limited to:

System may include but is not limited to:

software

Components may include:

Software may include but is not limited to:

Hardware may include but is not limited to:

User may include:

Applications may include:

File system may involve:

Informationservices may include:

Back-up may involve: