Required skills

Problem solving skills directed at problems involving the development of capacity planning initiatives

Language literacy and communication skills necessary to process and present written and verbal information

Literacy skills for interpretation of technical manuals and forecasting data

Interpersonal skills in relation to other team members clients and vendors

Project planning skills in relation to scope time cost quality communications risk management and forecasting skills

Report writing skills for business

Analysis and evaluation of information in a defined range of areas

Questioning and active listening at a range of uservendor levels

Ability to modify the current system to incorporate the planned changes by installing hardware and software elements

Required knowledge

Broad knowledge of component performance management

Broad knowledge of performance monitoring tools

Broad knowledge of the role of stakeholders and the degree of stakeholder involvement

Detailed knowledge of the systems current functionality

Broad knowledge of quality assurance practices

General knowledge of the client business domain

Current industryaccepted hardware and software products with broad knowledge of general features and capabilities and detailed knowledge in some areas

Servicelevel agreements

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

Assessment must confirm the ability to predict capacity requirements resulting from business growth with forecasts being realistic and achievable to monitor and accurately assess current and future capacity requirements of a system to plan and install capacity enhancements and to create and maintain required documentation

To demonstrate competency in this unit the learner will require access to

A live system

Servicelevel agreements

Fault logs

Users

Hardware components for installation

Context of and specific resources for assessment

Capacity planning is the process of measuring a systems ability to carry out its intended function For example to serve content a web server provides web pages to its visitors at an acceptable speed If visits were to double in one day or multiply one thousandfold like some of the large news sites how wellprepared would the organisation be in coping with this volume of traffic

This unit also establishes the general concepts and methodology involved in performing capacity planning so that one can adapt the testing to a business

The breadth depth and complexity of knowledge and skills in this competency would cover a broad range of varied activities or application in a wider variety of contexts most of which are complex and nonroutine Leadership and guidance would be involved when organising activities of self and others as well as contributing to technical solutions of a nonroutine or contingency nature

Assessment must ensure

Performance of a broad range of skilled applications including the requirement to evaluate and analyse current practices develop new criteria and procedures for performing current practices and provision of some leadership and guidance to others in the application and planning of the skills would be characteristic

Applications may involve responsibility for and limited organisation of others

Method of assessment

The purpose of this unit is to define the standard of performance to be achieved in the workplace In undertaking training and assessment activities related to this unit consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs Additional guidance on these and related matters is provided in ICA Section

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts This unit can be assessed either in the workplace or in a simulated environment However simulated activities must closely reflect the workplace to enable full demonstration of competency

Assessment will usually include observation of real or simulated work processes and procedures andor performance in a project context as well as questioning on underpinning knowledge and skills The questioning of team members supervisors subordinates peers and clients where appropriate may provide valuable input to the assessment process The interdependence of units for assessment purposes may vary with the particular project or scenario

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

ICAIB Connect internal hardware components

ICAI3021B Connect internal hardware components

ICASB Action and complete change requests

ICAS4106B Action and complete change requests

ICASB Evaluate system status

ICAS4109B Evaluate system status

An individual demonstrating this competency would be able to

Demonstrate understanding of a broad knowledge base incorporating some theoretical concepts

Apply solutions to a defined range of unpredictable problems

Identify and apply skill and knowledge areas to a wide variety of contexts with depth in some areas

Identify analyse and evaluate information from a variety of sources

Take responsibility for own outputs in relation to specified quality standards

Take limited responsibility for the quantity and quality of the output of others

Maintain knowledge of industry products and services

System may include but is not limited to:

Software may include but is not limited to:

Hardware may include but is not limited to:

Service-level agreement

User may include:

Equipment may include but is not limited to:

Documentation may follow:

Organisational guidelines may include but are not limited to:

Requirements may be in reference to:

network

Problem may be in reference to:

network

Appropriate person may include:

Forecast workload may be ascertained from:

Database may include but is not limited to: