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Elements and Performance Criteria

  1. Select web traffic monitoring tools
  2. Monitor web traffic
  3. Make recommendations for improvements

Required Skills

Required skills

Use of current web server log file analysis software

Use of current traffic tracking software

Use of current forecasting methodology for identifying traffic peaks

Required knowledge

Queues and bottlenecks

Server design and functionality

Features and functionality of network device drivers

Features and functionality of network operating systems

Website architecture

Website security issues

Queuing systems

Workload metrics

Features and functionality of commercially available log file analysis software eg GetStats AccessWatch WebReporter Accrue Insight RefStats WebTrends

Features and functionality of commercially available traffic tracking software eg IPRO Guestbook

Copyright and intellectual property

The Commonwealth Privacy Act

Australian Computer Society Code of Ethics

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

Assessment must confirm the ability to monitor site traffic and compile traffic reports as specified

To demonstrate competency in this unit the learner will require access to

Web server

Ebusiness website

Analysis software

Context of and specific resources for assessment

Managing website reports should be done under supervision with a clearly defined range of contexts for ensuring security

The breadth depth and complexity of knowledge and skills in this competency would cover a broad range of varied activities or application in a wider variety of contexts most of which are complex and nonroutine Leadership and guidance would be involved when organising activities of self and others as well as contributing to technical solutions of a nonroutine or contingency nature

Assessment must ensure

Performance of a broad range of skilled applications including the requirement to evaluate and analyse current practices develop new criteria and procedures for performing current practices and provision of some leadership and guidance to others in the application and planning of the skills would be characteristic

Applications may involve responsibility for and limited organisation of others

Method of assessment

The purpose of this unit is to define the standard of performance to be achieved in the workplace In undertaking training and assessment activities related to this unit consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs Additional guidance on these and related matters is provided in ICA Section

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts This unit can be assessed either in the workplace or in a simulated environment However simulated activities must closely reflect the workplace to enable full demonstration of competency

Assessment will usually include observation of real or simulated work processes and procedures andor performance in a project context as well as questioning on underpinning knowledge and skills The questioning of team members supervisors subordinates peers and clients where appropriate may provide valuable input to the assessment process The interdependence of units for assessment purposes may vary with the particular project or scenario

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

ICASB Maintain website performance

ICAS4191B Maintain website performance

ICATB Conduct operational acceptance tests of websites

ICAT4186B Conduct operational acceptance tests of websites

An individual demonstrating this competency would be able to

Demonstrate understanding of policies and procedures related to reporting and understanding website traffic with theoretical knowledge of complex measurements and issues in the internet context

Apply known solutions to a variety of predictable website problems and perform processes that require some discretion

Interpret available website information using discretion and judgement

Take responsibility for outputs in managing website monitoring

Maintain knowledge of industry products and services

Additionally an individual demonstrating this competency would be able to

Demonstrate understanding of a broad knowledge base incorporating some theoretical concepts

Apply solutions to a defined range of unpredictable problems

Identify and apply skill and knowledge areas to a wide variety of contexts with depth in some areas

Identify analyse and evaluate information from a variety of sources

Take responsibility for own outputs in relation to specified quality standards

Take limited responsibility for the quantity and quality of the output of others


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Organisationalrequirements may be in relation to:

work environment

problem solution processes

preventative maintenance and diagnostic policy

roles and technical responsibilities in the IT department

vendor and product service-level support agreements

Software may include but is not limited to:

commercial, in-house, packaged or customised software

Information requirements may include:

memos

letters

minutes

agendas

other business documents required by the organisation

Hardware may include but is not limited to:

workstations

personal computers

modems or other connectivity devices

networks

DSL modems

remote sites

servers