Elements and Performance Criteria
- Maintain business website and contents
- Establish personnel polices and procedures for managing access and changes to all aspects of the business website
- Design and start a training program for teaching staff how to use procedures and polices as well as making changes to the business website
- Evaluate and test site analysis software on a non-live server to verify all features and functions are safe for use on a live server
- Generate site summary reports in line with the organisational quality management program or guidelines
- Review reports found to have generated security flaws
- Check links for functionality and ongoing relevance
- Modify web pages according to changing business requirements and analysis of site summary report
- Maintain and debug database information according to site and information requirements
- Maintain business security of the website
- Establish a security response procedure to control information placed on the business website by developers, designers and end-users
- Develop a security plan
- Test site security according to organisational requirements of the security plan
- Maintain site security using information from security vendors and technical media outlets
- Monitor business website performance
- Select server analysis tools with reference to organisational requirements and the range of functionalities requiring monitoring
- Determine business website load metrics and performance indicators in line with organisational requirements
- Measure business website server performance with server analysis tools
- Identify and document business options for performance improvement
- Submit website server performance reports to client
- Undertake capacity planning
- Determine future peak volumes by measuring page usage and volume accesses
- Develop an upgrade program to deal with increasing load and performance issues
- Set performance benchmarks to take into consideration possible future scenarios for each relevant load metric
- Determine options for upgrade path for equipment needs based on research and business website performance growth forecasting