1. Select ISP based on selection criteria approved by the client
   • Review comparable characteristics of a range of hosting services including web hosting facilities, data transfer, level of service, functionality, hosting plans and pricing plans
   • Review client usage and ensure that email and mailing list services are flexible enough to meet current and future business needs
   • Review support service standards to ensure they meet the needs of the business
   • Ensure internet service provider (ISP) hosting service has sufficient data capacity to cover partial outages
   • Determine availability of security technologies
   • Determine availability of scripting languages
   • Evaluate optional server applications for advanced web business functions
   • Confirm client selection criteria and select internet service provider (ISP) hosting service that best matches the criteria
2. Ensure guarantee of permanent on line presence
   • Establish that the web hosting service has systems in place to monitor server performance and availability
   • Negotiate escalation procedures and performance standards with internet service provider
   • Establish that security and back-up procedures are articulated and meet business needs
3. Ensure that web host meets technical requirements
   • Take action to ensure that operating system supports the preferred business development software, applications, extensions and databases
   • Establish that the web host servers support dynamic websites using the preferred business technologies
   • Establish that the web host provides current and future disk space requirements
   • Establish that the site analysis reports are available and flexible enough to meet business needs
   • Establish that the security systems and payment technologies meet business and customers expectations and requirements
4. Performance is benchmarked and tested against specified criteria
   • Test the performance of the ISP during on- and off-peak times and record outcomes
   • Establish that the email and mailing services have back-up procedures in place and are protected from damage, erasure or unwanted damage
   • Take action to ensure support services perform in line with business needs

Knowledge and skills

Knowledge includes

Internet security issues

Server technologies

Operating systems used by ISPs

Customer and business needs and relationships

Performance expectations from customers and end users

Applying performance benchmarks

Skills include

Basic negotiation skills

Analytical skills for determining appropriate pricing and services plan for the business

Forward planning skills in relation to identifying future business needs

Knowledge and skills

Knowledge includes

Internet security issues

Server technologies

Operating systems used by ISPs

Customer and business needs and relationships

Performance expectations from customers and end users

Applying performance benchmarks

Skills include

Basic negotiation skills

Analytical skills for determining appropriate pricing and services plan for the business

Forward planning skills in relation to identifying future business needs

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria required skills and knowledge the Range Statement and the assessment guidelines for this Training Package

Critical aspects of evidence

Assessment must confirm the ability to evaluate and select a web hosting service that meets the current and future needs of the business

Assessment guidance

The purpose of this unit is to define the standard of performance to be achieved in the workplace In undertaking training and assessment activities related to this unit consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs Additional guidance on these and related matters is provided in ICA Section

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should to be assessed using summative assessment to ensure consistency of performance in a range of contexts This unit can be assessed either in the workplace or in a simulated environment However simulated activities must closely reflect the workplace to enable full demonstration of competency

Assessment will usually include observation of real or simulated work processes and procedures andor performance in a project context as well as questioning on underpinning knowledge and skills The questioning of team members supervisors subordinates peers and clients where appropriate may provide valuable input to the assessment process The interdependence of units for assessment purposes may vary with the particular project or scenario

In the case of this unit it could be assessed in a holistic manner with

ICAAA Prepare disaster recovery and contingency plans

ICAA5056A - Prepare disaster recovery and contingency plans

Resources

To demonstrate competency in this unit the learner will require access to

hosting plans prices and service agreements

technology underpinning the isp and services offered

business plan outlining future directions for the business

Role context

The effectiveness of an organisations online presence is significantly determined by the quality cost and features of the web hosting service provider or ISP Web hosts often tailor their services to serve the needs of a particular type of client and the selection of an appropriate bundle of features and provider is an important decision for the organisation

An individual demonstrating this competency would be able to take responsibility for comparing and evaluating ISP services

The breadth depth and complexity covering planning and initiation of alternative approaches to skills or knowledge applications across a broad range of technical andor management requirements evaluation and coordination would be characteristic

The demonstration of competency may also require selfdirected application of knowledge and skills with substantial depth in some areas where judgement is required in planning and selecting appropriate equipment services and techniques for self and others

Applications involve participation in development of strategic initiatives as well as personal responsibility and autonomy in performing complex technical operations or organising others It may include participation in teams including teams concerned with planning and evaluation functions Group or team coordination may also be involved

An individual demonstrating this competency would be able to

demonstrate understanding of a broad knowledge base incorporating theoretical concepts with substantial depth in some areas

analyse and plan approaches to technical problems or management requirements

transfer and apply theoretical concepts andor technical or creative skills to a range of situations

evaluate information using it to forecast for planning or research purposes

take responsibility for own outputs in relation to broad quantity and quality parameters

take some responsibility for the achievement of group outcomes

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria required skills and knowledge the Range Statement and the assessment guidelines for this Training Package

Critical aspects of evidence

Assessment must confirm the ability to evaluate and select a web hosting service that meets the current and future needs of the business

Assessment guidance

The purpose of this unit is to define the standard of performance to be achieved in the workplace In undertaking training and assessment activities related to this unit consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs Additional guidance on these and related matters is provided in ICA Section

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should to be assessed using summative assessment to ensure consistency of performance in a range of contexts This unit can be assessed either in the workplace or in a simulated environment However simulated activities must closely reflect the workplace to enable full demonstration of competency

Assessment will usually include observation of real or simulated work processes and procedures andor performance in a project context as well as questioning on underpinning knowledge and skills The questioning of team members supervisors subordinates peers and clients where appropriate may provide valuable input to the assessment process The interdependence of units for assessment purposes may vary with the particular project or scenario

In the case of this unit it could be assessed in a holistic manner with

ICAAA Prepare disaster recovery and contingency plans

ICAA5056A - Prepare disaster recovery and contingency plans

Resources

To demonstrate competency in this unit the learner will require access to

hosting plans prices and service agreements

technology underpinning the isp and services offered

business plan outlining future directions for the business

Role context

The effectiveness of an organisations online presence is significantly determined by the quality cost and features of the web hosting service provider or ISP Web hosts often tailor their services to serve the needs of a particular type of client and the selection of an appropriate bundle of features and provider is an important decision for the organisation

An individual demonstrating this competency would be able to take responsibility for comparing and evaluating ISP services

The breadth depth and complexity covering planning and initiation of alternative approaches to skills or knowledge applications across a broad range of technical andor management requirements evaluation and coordination would be characteristic

The demonstration of competency may also require selfdirected application of knowledge and skills with substantial depth in some areas where judgement is required in planning and selecting appropriate equipment services and techniques for self and others

Applications involve participation in development of strategic initiatives as well as personal responsibility and autonomy in performing complex technical operations or organising others It may include participation in teams including teams concerned with planning and evaluation functions Group or team coordination may also be involved

An individual demonstrating this competency would be able to

demonstrate understanding of a broad knowledge base incorporating theoretical concepts with substantial depth in some areas

analyse and plan approaches to technical problems or management requirements

transfer and apply theoretical concepts andor technical or creative skills to a range of situations

evaluate information using it to forecast for planning or research purposes

take responsibility for own outputs in relation to broad quantity and quality parameters

take some responsibility for the achievement of group outcomes

The Range Statement contextualises the unit of competency and provides a focus for assessment. The information provided is intended to define the scope of assessment and to assist assessors define the performance to be achieved by an individual in the workplace. The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Italicised wording in the Performance Criteria is detailed as follows.