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Elements and Performance Criteria

1. Establish the risk context
   • Review organisational and technical environment and proposed business solution
   • Identify scale, importance and complexity of project risks
   • Establish acceptable and unacceptable levels of risk and consequences for the solution
   • Identify the impact of risks against the business environment
   • Determine and document proposed actions to insure against identified generic risks
2. Conduct risk analysis
   • Conduct a risk analysis to determine the likelihood of risks identified
   • Rank risk factors according to the impact and likelihood of occurrence
   • Develop contingency plans to mitigate identified risks
   • Document risk analysis and contingencies in a risk- management plan
   • Implement risk management plans and undertake awareness training to inform stakeholders
3. Monitor risks
   • Establish feedback channels to warn of unforeseen and identified risks
   • Conduct regular reviews to identify new risks and update established risks
   • Document changes to risk management plans as appropriate

Required Skills

Required skills

analytical skills to review organisational and technical business solutions

communication skills to liaise with stakeholders and provide training

literacy skills to

write and dissemination policy

write technical documents

numeracy skills to assess financial risk

planning and organisational skills to

develop mitigation strategies

manage a project

manage risk and implement contingency plans

technical skills to

maintain and administer a site

transfer files

use site design software and hardware

Required knowledge

business process design

business supply chain

copyright and intellectual property relating to new technologies

how business sites fit into corporate strategy

user analysis and the CRM

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to develop procedures that identify where risk occurs identify measures to be taken to treat the risk
Context of and specific resources for assessment	Assessment must ensure access to analysis software business website customer relationship model CRM requirements documentation site server site server software updated or new technology user analysis web servers appropriate learning and assessment support when required modified equipment for people with special needs
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit verbal or written questioning to assess candidates knowledge of risk management financial calculations of risk review of candidates documented risk management plan evaluation of candidates risk review procedures
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed Indigenous people and other people from a nonEnglish speaking background may need additional support In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Solution may include:	implementing a new system new hardware and hardware upgrades new software and software upgrades user training.
Contingency plans may include:	identifying weaknesses and providing for the implementation of a disaster prevention program minimising disruption to business operations providing a coordinated approach to the disaster recovery process.
Risk-management plan may include:	insuring against risk may include transferring risk to external technicians or ensuring that indemnity insurance is valid and appropriate to the situation potential risk events, preferred and alternative risk management strategies and actions, formal arrangements, responsibility assignment, contingency plans and assigned risk responsibilities.
Stakeholders may include:	development team project team sponsor user.

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